Hotel Royal Victoria, by R Collection Hotels

Great location with an amazing view of the lake. The breakfast was very good, helpful staff.

Extremely beautiful property on banks of lake como Open the window and gasp at the magnificent view of lake como From the room , you can see other towns in the distance Good size rooms but bathroom is tiny Which I guess is standard for Europe Extremely professional and courteous staff , very young staff and very helpful , anytime of the day , they go out of the way to help you even if your requests are not standard , the concierge ( sorry forgot his name ) was very helpful in arranging and booking lunch and dinner at various restaurants Very good spread at the breakfast table The girl who seats you and the staff at the breakfast area are very warm and always attentive

We had a mixed experience at the hotel. Firstly, the hotel is great. The staff at the reception and concierge is very nice and helpful. The room is comfortable and since we took the lake view balcony room it was amazing. They have a very nice bar at the hotel with a nice poolside with some amazing views of lake Como. The location is also convenient just 10 mins from the train station. The only bad experience I had was today afternoon at their bar. They have a very weird rule that if you want to sit at the bar you have to order minimum 1 drink per person. I understand this rule is fair for outsiders but I think this rule shouldn’t be applicable for hotel guests. Anyways, my wife and I were sitting and the waiter came saying we cannot sit if we don’t order drinks. (This is when half the bar was empty btw). We told him no worries just bring us water, we’ll have that and immediately leave. First he refused but after that he said ok. But he didn’t bring us water for 25 minutes while he was still serving guests who even came after us. When I went up to complain at the bar, Daniele at the bar started shouting at me saying I need to be patient because it takes time! Huh? How much time for a glass of water? Then he started saying you should order 2 drinks instead of just 1. I think this completely ruined my experience of the hotel and this is not how guests should be treated. Especially when you’re charging around 800 USD per night. I mean , common! I even went up to complain at the reception about this but they didn’t really seem to care

Just check our my photo. Morning more really needs be said. The hotel location was fantastic in the surrounding area is beautiful but it really is theft to charge somebody 500 euros and then give them a room that looks onto a roof. I was robbed!!! So you see any pictures on their website that look like that?

We loved this hotel, we paid the extra and had a suite on the front to have a view of the lake, it was such a peaceful spot. The staff were lovely and the facilities great, the restaurant served really good food. The view of the lake is second to none, the hotel is easy to get to and in a good central location with cafe's, delis and laundromat close.

A wonderful hotel, centrally located in Varenna. Our junior suite, Manzoni, overlooked Lake Como. The views were both stunning and pleasant. Local church bells rang throughout the day…and occasionally, we heard someone singing opera in the distance. The room had everything we needed and more. The staff were friendly, informative, and professional. Morning breakfast was outstanding, and served with champagne. The hotel provides shuttle service to/from the ferry station and its concierge planned our dinner reservations for the 3 nights we were there (outstanding job as all 3 evenings out were perfect) . What more could one ask for—definitely 5 stars!

Pros: - incredible view - they upgraded us to a room with a balcony - complimentary taxi service to and from Varenna station - polite staff - excellent location - grill restaurant is quite good. In particular the Sacher dessert was excellent - outside restaurant area has an incredible view - we were granted free entry to Villa Cipressi, which was very kind Cons: - Lunch restaurant outside is really quite poor. Our food took a long time to arrive, and the fillet was lukewarm. Re-made and still lukewarm. Rather expensive, might I add. - The swimming pool looked dirty. We did not use it

Ugo Rossi, the hotel concierge, had booked a car for us to take to the train station in Milan where we would proceed toVenice. There was a serious accident that day and all traffic came to a standstill, meaning our driver couldn't get to us in time. Ugo sprung into action and managed to convince the driver to take us all the way to Venice so we wouldn't miss our concert and birthday dinner plans. He was calm and extremely competent, as well as warm and engaging. I don't think we'll ever forget him!

This was a wonderful hotel. Historic, beautiful and right on the water. We were here at an extremely hot period and grateful for the air conditioning. Breakfast was included which was lovely. The view from our balcony overlooking the lake- amazing. Lovely beautiful historic hotel.