Casa Melo Alvim - by Unlock Hotels

Atendimento extraordinário por parte dos recepcionistas. Casa bem localizada. Experiência a repetir.

This place is just a block off the Camino trail. We were in room 109 which was relatively large, had two twin beds and old hardwood floors. A drawback was there just a wood door between our room and the room next door and we could hear their conversations. The guy at the front desk desk was extremely helpful. The breakfast was good.

This Hotel exceeded all our expectations. It had a excellent staff who helped us with everything we requested from Taxi help to advise on great restaurants to sites to visit. The rooms were very clean and comfortable. The breakfast was always well kept with fresh fruit and juice as well as a taste of European cuisine. Thank you so much for the great service and comfortable stay.

Casa Melo Alvim, a lovely boutique hotel located in the historic centre of Viana do Castelo, Portugal, provides exceptional service and well appointed rooms. The staff are always smiling and attentive. Specifically, We need to acknowledge Rui, who checked us in, helped us move our car to the correct parking location, and speaks English fluently. We had an enjoyable conversation about dogs and cats. He’s a serious animal lover (as are we)! Our conversation with Rui was the perfect start to our vacation in Viana do Castelo! We hope to return to this wonderful hotel.

This is a beautifully quirky little hotel with a nice location. Loads of character, a tonne of history, but with modern facilities. Breakfast was good, but avoid busy times - especially when the big groups of walkers are there. Fun bar with great beer choices!

We lived this spot..easy to walk the historic town, Marina and walk to barber, great restaurants, bank. Service exemplary, stone building w such wonderful character and charm plus all the modern amenities. A bathtub ! Which I always enjoy, a pool after a day of walking-yes, train station next door..so helpful, bar and restaurant w a micro brew in building, need a blow out ? See laura next door..that was great.. the family that owns this hotel also has a restaurant in town which of Course we went to and loved. 5 stars all Spring. Would love to come back to this jewel of A town and this lovely hotel. Thank you

This hotel is so beautifully restored and it’s in an ideal location, right next to the train station and the funicular to the hilltop Santa Luzia, in the heart of Viana do Castelo, yet quiet and peaceful. There are many lovely spaces to sit, chat, work, play games, in the common areas. There’s a pool and patio adjacent to the bar, which also serves as the breakfast room. Important for me, due to some mobility limitations: there’s an elevator. I stayed for five nights while my husband was walking the Portuguese Camino, and he took a rest day here and stayed two nights. Our room (202) was, I believe, a standard double room, but it was spacious and very comfortable. It was serviced daily and spotlessly clean, the bed was very comfortable, there was space to unpack and a desk to organize my things (one small drawback being the limited number of outlets, leading me to have to charge my phone next to the sink, risking it getting wet), there was a soaking tub!, and a seating area looked out the window with a view of Santa Luzia (as well as some construction and renovation or maintenance on the railroad station 😊). Some earlier reviewers disparaged the breakfast provided. Something must have changed if their reviews were accurate (maybe their feedback inspired improvement), because the amount and variety offered was considerable: a variety of breads and cereals, spreads, cheeses, deli meats, yogurt, fruit, hard boiled eggs, hot scrambled eggs, bacon, plus juice, coffee, and tea. Quite an appetizing colorful display! The best feature of this hotel though is the incredible staff! Everyone was gracious and always willing to help, with a smile. Daniela and Alberta were especially attentive and helpful to me, and Rui went way “above and beyond” in helping me get train tickets, arranging a massage for my pilgrim husband when he arrived, attending to special requests, giving excellent restaurant recommendations, etc. My heartfelt thanks for all the help so readily and graciously given. I would definitely stay here again and highly recommend it.

I booked one of the top tier accommodation in this “hotel” - the Prestige Apartment- for a comfortable and upscale 4 night stay and what a got was the opposite - an awful nightmare. The hotel has an amazing location in the city of Viana but the positives end here. My room was located in an adjacent building and it was a run down apartment as far as it can be from a “prestige apartment” with worn out tacky furniture and no internet service. I had to work remotely during my stay so I told the reception employee, Sr Rui Braga, about the internet issue and night after night I was unable to work because there was no internet at all in my room or very weak and inconsistent internet. So for the first 2 nights I ended sitting in the hotel lobby, that was empty like most rooms in the hotel, and worked until late using the WiFi available in that area. In the third night I was to tired to argue and request them to fix this issue that I just didn’t work and in the next morning, I decided to leave and spend my final night in another hotel that could provide decent internet service. I left early in the morning and no one was available to check me out, so I left my information and later got an email letting me know that I would have to pay for the last night (the fourth night) since my reservation was no refundable. What?! I didn’t leave because I wanted to, I left because the hotel is a dump that can’t even provide basic internet to guests. I had no choice and then I was penalized by their incompetence and forced to pay for a night that I didn’t use. Even worse, they offer me a voucher to use in the future, like I would return to this second class guest house. Breakfast included in the rate is a sad carb fest. I tried it once and didn’t come back. The dishes that I used to eat in my room were never washed by whoever cleaned the room and they were left sitting in the sink day after day. Viana do Castelo has great hotels, Casa Melo Alvim is not one of them.

Old monastery turned hotel. No USB ports in the rooms, fridge doesn’t work. It’s an interesting hotel, selection of food for breakfast is okay, not much to choose from. Nice selection of Viana gold leaf jewellery to purchase. Location is great close to everything especially shopping centre behind the hotel. Easy to walk too. Great little pub next door. Riu at reception is very gracious & accommodating. Chef was not working the night we were there so the restaurant was closed. We had room 103