Strange things happened to me at Ruby Sofie Hotel Vienna. After I booked, paid 328.5 euros, and also received confirmation of the reservation and payment for the hotel through your app, I arrived at the hotel. The girl at the reception said that there is a reservation, but without payment and if I want the room I have to pay. All my efforts to convince her that I ordered and also paid in advance did not help. Not even when I showed her the payment confirmation. The girl asked me to pay 390 euros. I asked why and she said it was the price. I kept trying to convince her and then she said that if I don't pay 260 euros - I won't get the room. I had no choice and paid. When I asked for a receipt or confirmation of payment I was told that I would only receive it at check out. When I came to check-out and asked for the receipt, I was told by the hotel manager, Monica, that she does see the additional payment, but cannot give me confirmation that I paid. I paid twice for the stay at the hotel and I don't think anyone there takes responsibility for it, Stay a way for your safety and keeping your money!
Μετάφραση