Urban Rooms Rathaus - Self Check-IN

最失敗的一次入住。電梯是壞的，住了三天也沒有修好。攜程客服幫助聯繫退訂單，店主根本不同意。樓道里有灰塵。貌似有個前台，但沒有看到服務人員，入住要靠打電話，自己從機器裏取鑰匙🔑還鑰匙也是自己操作放入機器。房間還過得去，但沒有熱水壺。 因為有電梯才預訂的，後悔沒有看評價。旁邊購物也不方便。離最近的公交車400多米。

平時很安靜，附近很多學校和教育機構。

位置佳。 自助入住不復雜。

Me gusto mucho la ubicación, cerca del centro, de supermercados y restaurantes, se puede ir caminando a las principales atracciones, está en una segunda planta y se puede subir en ascensor. Nos dejaron ingresar muy amablemente antes del check in por lo que estoy muy agradecido. La habitación es linda y espaciosa, con todo lo necesario para una excelente estancia, quizás de criticar algo sería el colchón que se hunde un poco y el piso de madera suena cuando uno camina.

During my stays in Vienna, I always chose Pension Residenz due to its central location and the good access to the public transport. Although located in the first district, it is a quite place. WiFi in the room is excellent. The room itself are always spacious, clean and comfortable. Recently, the owner of Pension Residenz has changed. During my earlier four stays in 2020 and 2021, I always could count on the nice and helpful reception staff and a decent breakfast. I also enjoyed the small talks in the morning. This time, though, it turned out that the hotel has a self-service, does not offer breakfast and is available only at given times. The worst thing, however, relates to the invoice which I still have not received. The staff did not respond on my questions sent via Booking and promised an invoice only after my phone call. My stay in Vienna was a business trip and if I don't receive an invoice with the data of my employer, I will get very angry with it. Such a problem never existed when the earlier staff ran Pension Residenz.

Located at the City centre. Fairly clean. General supplies are adequate. Completely self-check in, which is ok since their directive is clear and easy to follow. However, it would be so troublesome if you got any issue while you dont speak german. You can barely meet the operator but only the janitor. Overall acceptable in regard to its distinct location.

I don’t mind the old appliances, the very basic standard of the room. Its location is very convenient and the price fine. But what I’m afraid of: That staying in this room for 3 nights might have caused some health damages. When you enter the room, you immediately smell a super moist, old, moldy smell. Is it mold, though? Or carpets that got wet at some point and are rotting away? I don’t know, the only thing I do know is that airing it out didn’t help, closing the door to the bathroom didn’t help, spraying my perfume didn’t help. While staying there (and only for the nights!) I was desperately hoping that the smell didn’t attach to my clothes when leaving the hotel. The cleaning lady did a great job every day, but that didn’t help with the smell.

During a recent trip with a friend, there was no hot water from the evening of June 8 through the morning of June 9. And water was streaming dangerously through the electric light fixture in the elevator after thunderstorms. The stairway and lobby were very shabby. Room was clean and air conditioned.

Did not see or speak to a single staff member. Our stay was pleasant being so close to the film festival and clean.