Hotel Escondido, Puerto Escondido, a Member of Design Hotels - Adults Only

I agree with so many other reviews. This place is overpriced. We never felt welcomed or looked after by the staff. It is self-service here - if you want a drink or a lounge chair mattress at the pool you need to wander around and find someone. There is quite a language difficulty for example I ordered an English Breakfast tea with milk and was given a camomile tea with honey. At no stage did the staff engage with us and recommend activities etc and we were never told about the Japanese restaurant being a dinner option. We did the half board package and the dinners were extremely disappointing with just 2 options for each course. One night we were the only table in the restaurant which made for poor atmosphere! The pool is beautiful and the cocktails are nice. This hotel is VERY remote. 45m in a tax to the town (which is worth a visit).

The hotel has three great ingredients: small, hard to get to (dirty road for 20 min from main road) and (beach) luxurious. Don’t believe the bad service reviews: the staff is great: dedicated, fun and very sweet. Still the pace of service is Mexican which does invite the wise to relax! The hotel is overdue a refurbishment but in a shabby chic way! We had an amazing time swimming in the pool while looking at the pristine and wild sea (no swimming in the warm sea - dangerous). Food was very good! It is a little piece of paradise!

We stayed there in May of 2023. TERRIBLE ! One bad experience after the other. Let me start by saying that it has been one of the most expensive hotels i've ever stayed in Mexico ($650 a night). To put things in perspective, i visit Los Cabos at least 2-3 times a year and i've stayed in very high-end resorts there and other places in the country. That being said, let me get started... When we checked-in they insisted to CHARGE (not hold) about $3,000 usd to my Credit Card for incidentals. If not needed they would "be reimbursed to my CC 20-30 business days later"!!!!! I went to the restroom and to my surprise there's no water to wash my hands, i asked to enter the ladies restroom and was told to try the one at the spa. No luck. After i insisted they finally let me go into the ladies room just to find out there was no water there either. So finally they decided to provide me with a bucket of water to wash my hands. That's not what you would expect from a $650-a-night "hotel" but i figure it was just an unlucky moment. Our room was not ready at the time of check-in so we went to the restaurant to eat something, then got change in the bathroom and headed to the pool. The beach of the hotel has a red flag most of the year (if not all year) so you can't risk getting into the Ocean... too rough and dangerous. At the pool we found out there's only one bartender and ONE server attending the tables at the restaurant, the lounge chairs at the pool and the lounge chairs at the beach. So we had to wait between 40 minutes and 1 hour every time we needed to order anything from them. Same time frame to wait for him to bring the order. Temperatures fluctuated between 90-100 so all cocktails and iced drinks arrived melted down and diluted. After the first couple of attempts to drink something we just opted to order a bottle of Mezcal so we didn't have to be ordering individual drinks and wait so long for them. Finally the room was ready... the AC was NOT WORKING!!! I called the Front Desk to say that was unacceptable and they claim both, the water in the bathroom and the AC were due to a loss of power from the night before so their emergency generator only provided power for the basic needs. Again, not what you would expect from a $650-a-night. They never fixed the AC and the temperature was unbearable so they ended up sending cooling towers to the room, which made it as noisy as you can imagine. Both the noise and the heat made it very difficult to enjoy a good night sleep. The room has hand-made wooden sliding doors that don't shut completely so we had a few lizards, spiders and other insects inside the room. Based on our experience, if the room was $50 a night, i would still not go back to that place.

Hotel Escondido is really really amazing but unfortunately we had money stolen from our room around $200 usd which isn't much but should never have happened in the first place. Front desk staff are not fluent in English and while we tried our best to speak in Spanish, the language barrier was tricky. We're covered in mosquito bites and the AC is mediocre.

We were overwhelmed by the beauty and simplicity of this gorgeous building and the ways in which the natural world were incorporated into our experience. Everything from the tranquil koi pond to the balcony of our room had been thought out to maximize joy and privacy! The desk advisors were helpful to me from beginning to end, even over the phone as I called a couple of times prior to our stay. They were cheerful and encouraging despite my terrible Spanish skills. Facility staff was lovely, and our room was tidied daily and towels only replaced if we left them on the floor, which was eco-friendly. The pool deck was small but very enjoyable; one of us tanned there and one of us wore tons of sunscreen hahaha!!! The pool really made our visit and I was so happy because there seem to be not that many hotel pools in this area. Our breakfast each morning was generous and delicious. Nothing “continental” about it; we had tons of yummy breads, yogurt, and my favorite, fresh papaya. We loved our cocktails, dinner there our last night(a little on the light side as it was meat-free, but perfect for us), and last but not least the honey-scented bath products for our use in our room. The only drawback was that I was a bit hesitant about the invoicing and use of PayPal for settling our bill prior to arrival. I’d been assured by Bonvoy that we could pay when we arrived, but I was emailed several requests from the hotel to take care of costs beforehand. I think that these locations abroad should better synch with Marriott to make it clear what the payment expectations are and to allow payment through the Marriott platform. But honestly, this didn’t prevent us from thoroughly enjoying our stay. We would love to return!!!

woooooow! great staff they were all amazing!!! i felt super taken care of all the time. ocean front casitas with private plunge pool, hamaca and day beds. secluded paradise! best place to relax! continental breakfast included (delicious fresh fruit) and you can add on from the menu. all restaurant food was amazing. spa service also great! thank you hotel escondido it was a suuuuper experience!!!

The place is really amazing. Small secluded hotel nicely designed in a beautiful spot. The rooms are nice, the pool in front of the beach is outstanding and the overall atmosphere is really relaxing. Staff is very (very) hardworking and nice. Sofia at the front desk helped us arrange everything (Wabi house visit, taxis, bikes, everything!). She is amazing. When we got to the hotel I had a room next to the kitchen which was a bit noisy in the morning when the kitchen staff prepared breakfast, not too much, just a bit. Since I enjoy waking up late, I mentioned it to Sofia who immediately changed the room and offered a complimentary massage. These are the small things that show true care for customers in hotels. Mil gracias Sofi! The massage was amazing btw, kudos to the masseuses as well! Staff at the restaurant/ bar were also amazing. Smiling the whole day and night every day (believe me these guys work really hard!). Very knowledgeable about the food, drinks they served and always had great recommendations I fully recommend the hotel, the place is really nice, great food, location is excellent (I saw whales from the hotel pool!) and the staff are devoted to making you feel at home. One side comment, there is a Japanese restaurant which is part of the same group, but not in the hotel. Kakurega Omakase. Skip that. Service in the restaurant is appalling, food average and the overall atmosphere is not engaging at all. The restaurant team should learn from the hotel team in terms of focusing on customer experience Stay at hotel Escondido, you will have a great experience

This is a lovely, boutique hotel right on the beach. Nice pool right next to the beach. Very private beach because the resort is remote. Wonderful staff. Private bungalows. 14 rooms. Nice restaurant. It is remote and hard to get to - very rough dirt road. While they have air conditioning in the rooms, they are not "air-tight" rooms and the AC is not real large - so consider how hot it may be at night.

Honeymoon from hell! There is nothing on the hotel website that tells you that the rooms are all open air and do not have functioning doors or windows. This led to a bevy of problems in our room. There are bugs of all kinds everywhere and the AC does not work well enough to cool the room. We found water bugs coming out of the sink, no hot water at times, and our ‘personal plunge pool’ wasn’t clean enough to actually swim in. The common areas in the hotel are very nice, but it did not make up for how uncomfortable the lodging was. My wife and I both got food poisoning, but the worst part was when we found a large Tarantula in our bed. The food at the hotel and the service was remarkable, but the hotel still needs some major improvements if they are advertising a romantic retreat.