AWFUL SERVICE!
Never again! I am an Active Duty PCSing to Norfolk. My family and I drove EIGHT HOURS. We left home at a specific time thinking the check in was 3 PM just like any other hotel. Halfway through the travel, my wife noticed that they don’t check in until 4 PM. So we called them and asked if we could check in an hour early? The lady asked how far away I was. I said currently 4 hours away and we should be there around 2:45 and 3 PM. She said okay to call back again when I’m 30 minutes away and she will leave a note on my reservation so when I called back, they’ll know.
At 30 min away, I called back and a guy answered this time. He said there’s no note on my reservation and he needs to check if the room was ready. He put me on hold for the entire 30 minutes till I got there myself. I went to the front desk, a lady with a manager name tag said “an early check in is ONLY FOR MEMBERS”. When I explained that I called ahead and we just drove 8 hours, she said “the room is not ready anyway”. I went back to my car, we were all tired, especially my 9 months pregnant wife who just wanted to take a shower and lay down. We took a nap in the car and went back to check in at 4. I tried to cancel the reservation while in the car, but it was a non refundable one.
The check out is 11 am. So from 11 am to 3 pm, the room was not ready, and magically it was ready from 3 pm to 4 pm.
On top of that, our stay was not pleasant at all. NEVER AGAIN!
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