Ξενοδοχεία με Ecological Park of Matao, Votorantim

--＞ Breakfast could have bacon every day. --＞ There are sticks and seats missing in the gym. --＞ The parking service is excellent. --＞ The suite is also very good. Great bathroom. nice, spacious and comfortable. But he had a fault in the garden and the room received a little white light during the night of sleep.

Viajei em agosto de 2023 com meu marido e filho, fomos apenas passar uma noite. De início foi tudo bem com a recepção do hotel, fomos bem tratados pelos funcionários em todos os momentos... ninguém simpático além do normal, mas pelo menos não fomos ignorados. Com relação ao quarto pra mim estava ótimo! Não tinha cheiro de mofo, estava limpo e as camas estavam certas (uma de casal e uma solteiro). O que me incomodou um pouco foi o ar condicionado, ele demora pra ligar e quando liga não vem na temperatura que ajustamos ao ligar... Achei a iluminação do quarto um pouco precária, podia ter mais lâmpadas. A parte de lazer é bem simples e um pouco antiga, parece velho! A piscina tem uma parte mais rasa para crianças, tem sauna, ducha, mesa de bilhar e ping pong, e uma academia com quatro aparelhos que também parecem antigos. Na parte de alimentação eu pude fazer todas as refeições lá, a comida é gostosa porém são poucas opções servidas no buffet... esqueci de perguntar se no menu existiam mais opções. O café da manhã estava gostoso e com muitas opções. Eu provavelmente voltaria para esse hotel se fosse uma viagem de uma ou duas noites, mais do que isso não chega a ser interessante pela falta de opções de lazer.

Excellent facilities, cleanliness and kindness from the team of collaborators.

We’ve been to this fancy place, a 5 star very expensive hotel is because we’re expecting to relax and enjoy our family on the long weekend, Fasano is a well renowned chain in Brazil, but to be honest the service provided at this property is horrible, we thought to leave the property on the first day, besides the location and the facilities, everything was really bad, actually not just bad, TERRIBLE, since the service provided at the check in, room service, room clean, service at the pool, restaurant, etc… and on top of that the food was not good, they are also famous for a good food, but even the food was not worth. I wrote to the hotel giving a detailed feedback, because I think If I am the owner/manager I would like to know not only the good experience but the bad as well, to try to be better and avoid situations like that, learn with the mistakes in order to make sure it doesn’t happen again, but it seems they do not care, they did not respond even to say sorry, after such a bad experience. Fasano chain for me is now out of my list, I’ll never go again.

The hotel is located a little away from the centre. I stayed in the suite, the room is large with a room and a small table for 2 people. The hotel's age is visible by decoration and furniture, although everything was working. The internet is good but very complicated to access (it has to register) since the password provided in the reception was not working. I asked for a lunch in the room, missed a snack, a snack, a potato salt, a ketchup, etc., only the lunch appeared on the dish and only. The parking is very confused, a guest parked in a way I couldn't get out, and has no control at the reception of who was the car owner. The morning coffee is good and complete. The bed, the dress and the bed clothes are excellent.

excellent Hotel, good location, good restaurant, excellent coffee, super-performance staff, only parking eventually has some troubles for manoeuvre. Easy booking for whats, phone, mobile, website and reception, normal market prices, and has pool, games room academy, space events.

Very poor room service! They have no room service at all! We’re with 2 3yo children and we had to pick up drinks and snacks ourselves (empty minibar), tried to Call the front desk for extra towels for our kids but they had no one to bring them to the room, there was this time that I got locked out of the room carrying one of the kids wet from pool and crying and there was no one to bring an extra key, no one looking at the cameras to see how desperate I was, no phones on the corridors. Asked the front desk if that was the service and the man said ”it is what it is”, and I thought it was very rude. We ended up leaving in the same afternoon, the only thing good was the pool but it's a bit dirty. Oh, the restaurant's food is very good and the kitchen staff is amazing. Looks like 2 distinct places 😅 kudos to Jesse, and the ladies who made us feel comfortable having lunch with both kids!

I don't recommend that hotel to anyone. I travelled 42 hours to arrive in Brazil because we live in Australia, so we chose to book a room that they consider the best category to try to have a night of rest and try to get back after so many hours of flight, But for our surprise, the 'best' room was super noisy because the windows have no closure, and for the staff, this is not a problem for them because it is an external issue that does not depend on them, So I asked you to exchange our room for the noise, they offered me another super quite room and we are super grateful for it, but they didn't let me know that the value of the day was lower than the value we had paid to us, or I paid X I received Y and the difference of value someone put in the pocket. I spoke to the reception Luana, Gilberto, Marcos, Edvan and (he says supervisor needs much to get to the level of a real supervisor) CIA and the only alternative they gave me was to return R$175, Then, if you want to apologize for the event, you will only say that it is an external problem that has nothing to do with them. As someone represents a brand, you don't care what customers/hosts think or feel. People who are completely unprepared, without training and without a pint of respect for the guests. We are absolutely disappointed by the failure and treatment received. If you need a tip before you stay here, please don't stay here because if you need any help they will say that it's not their problem, it's something out of the world. Without counting on other problems such as breakfast we need time to describe what they call breakfast.

Fui no hotel para passar uma noite, é novo, possui uma estrutura bem moderna, e boa localização. O quarto é grande e espaçoso, tem uma mini cozinha, mesa para comer e sofá, no banheiro o chuveiro é muito bom, com ótima pressão da água. Possui área externa no primeiro andar (não tem piscina). No térreo próximo da recepção tem uma área de coworking, onde os hóspedes podem trabalhar - wifi funciona bem. No térreo também é servido o café da manhã. De maneira geral tive uma boa experiência, gostei da estadia. Os funcionários, acredito que por serem novos, ainda estão aprendendo a atender e lidar com as reservas, pois no checkin foi um pouco demorado e no dia seguinte pediram para eu passar minhas informações novamente, pois havia dado erro no sistema.