Επισκέπτης Χρήστης
6 Δεκέμβριος 2023
Expected to check in apar**ent 202A on 1st December 2023 but it was still occupied. They then put me into apar**ent 401B and expected for me to move again when the other apar**ent is ready. Really disappointed with the new staff as they are not ready to deal with problems you might encountered with. Also bear in mind that I went to checked in with two other friends and all of us got different rates for the same room. I was quoted 450,000vnd per night whilst my mates were quoted 300,000vnd per night. Asked them why and they finally agreed to charge the same rate of 300,000vnd but not for the first two nights. First two nights there was no room service when the hotel said it’s everyday. Have to let senior management know to get things moving. After changing rooms twice and the last room being 205b I have to showered in cold water for 3 days before moving to another room 203 which is smaller but at least have hot water to shower. Very disappointed this time as I have stayed previously without any hassle. Also the room keycards doesn’t work. Have to see reception at least 4 times in total as at 6/12/23
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