TownePlace Suites Waco South

Amazing pet friendly hotel directly off the interstate. Great customer service and lovely rooms. Continental breakfast is just okay but coffee was delicious.

Check-In agent was exceptional for friendly, knowledgeable service and efficiency. The Bathroom was small with very little counterspace and very low water pressure. Breakfast was NOT ready the next morning for 30 minutes beyond the posted time, thereby disrupting our schedule. All-in-all, it was a very average accommodation and somewhat disappointing for a Marriott facility.

Its close to everything you need, but room was not set up right. Couldn't walk around bed close to ac unit. Dresser was so close to chair you could pull drawers out. Tv made is hard to go to bathroom. Rooms floor was dirty, dresser between beds loos like hasnt been cleaned since they opened

Great location and a number of restaurant choices very near hotel. Rooms perfect for family and single travelers, both for single night or extended stay

Easy check-in process, everything was very clean and up to date. In the elevator they still had event postings from April-we are now in October. Also, nothing to promote the town for area restaurants and such. The front desk staff was nice but they sure looked bored. Also, it was 85 for the weekend and that was the low but the pool was closed for the season. But we didn't hear any noise from the others, breakfast options were available. We would stay again, just a few suggestions to help tourists.

We usually don’t have a problem here it’s good clean place to stay but this time the guest pull out was dirty and and didn’t have any sheets and cobwebs in the corner wall and the coffee maker was dirty

We had never stayed at a Towne Place by Marriott before, but because we have had very good experiences with Residence Inn by Marriott we decided to stay there. Unfortunately, TownePlace did not live up to our expectations. The layout of the suite was awkward. The bathroom was very small yet there was extra space in the bedroom that made no sense. The kitchenette was right at the entry of the suite and was very narrow. It was difficult getting in and out of the suite with suitcases. Also, the walls were thin, we were able to hear our neighbors talking

Check in was a disaster! After sitting in lobby for 2 hours I was given a room without a bed (they were changing out mattresses). The desk clerk said my room had been ready and then gave me a room that did not have a bed or was not cleaned. He had no idea what was going on. I had been waiting and this was frustrating. The night girl was rude and stayed on her phone. I am always greeted at every Marriott hotel with a bottle of water and she told me I am not a "Palatium member." The elevator door slammed on my shoulder when I was attempting to get on it after another lady exited it with a cart. Bfst is fair. There are about at total of 2~3 employees that were nice. Room was TINY NOT A SUITE, and carpet was vacuumed at all. I had to request the light bulb be replaced in bathroom. One morning the room above me had kids that I just knew would be coming through my ceiling any time and desk said they could do nothing about it. and the last day the elevator was broke! FINAL STRAW ~ I told them to have maint come carry my suitcase down for me & they did. Def not worth over $200 a night and I won't be staying there again.

I paid thru ******* and yet the hotel charged me for the night stay and will not refund me. I have had to file fraud charges with my bank.