Extended Stay America Suites - Providence - Airport

Horrible service. Rude, Lazy employees. Especially the manager. Will make sure to tell people about my experience. I had booked through an app with my sons email they did not let me check in. Did not even suggest to help. The only thing I had to do is go on the app and change it. I was very upset. Called Priceline and they were happy to get me another hotel.

Booked for a queen bed , end up with a full size . Place look old , wifi service was poor unless you pay for an upgrade. Bed sheet was thin , the bed itself was uncomfortable to sleep on. Will not recommend .

HORRIBLE! It shows that it is pet friendly. I called 3 times to check that I had a pet friendly room. At the desk I was told that while the property itself is pet friendly all of the truly pet friendly rooms were already taken. I spent most of the night trying to get my cat out from under the bed. I was also charged a $100 “incidental” fee that would only be refunded after they inspected the room. Ashley at the desk in the morning was abrasive and seemed put out when I told her I wanted the $100 refunded. She said it would take 3-5 business days to remove from my card. That’s on top of the pet fee of $25 per pet! The building and rooms are gross and dirty. The entire building smells awful. The rooms are painted some kind of dark yellow. They are old and dirty. The tub was dirty. While walking down to checkout even one of the employees said the place was nasty. Avoid this place completely. It’s a rip off and a pit.

Firstly, the staff that checked me in by the name of EVA was so rude and arrogant the way she responded to questions, and at some point she mentioned “I don’t have enough time I’m about to leave” Just the fact that she was that rude made not to ever use such hotel. The rooms were dirty, hall way smells bad, funnily she handed me a pack of two bottle of water and granola bars like when you’re not ready to deliver it.

Staff was pleasant and environment was clean. Stayed in 321. Need to fix floor tiles in front of shower to avoid tripping

I was pleasantly surprised at the service and accommodation here. Clean, kind, economical.

I decided to stay here because I understood it would have been one of my best options instead of choosing a CHEAP MOTEL!!! Only to come and end up paying $230 for absoloute GARBAGE!!! I arrived at check in and went through a very stressful and long process to the point we’re I wanted to go elsewhere but my wife didn’t want more of a hassle I arrived around 2:00am to have to call the front desk for sheets THAT WERE FILTHY!! The pillows had a max Ferber count of 20 the most uncomfortable feeling ever!!!! And you would think for a $230 payment PLUS $100 hold that they LIE AND SAY YOU GET RIGHT BACK AT CHECK OUT I opened the refrigerator and not even a bottled water it was horrendous that you pay so much and get so little I booked for 2 adults and for what looked like 1/2 a bar of soap and a baby shampoo bottle and they focus so much on stating that there is free breakfast as if it were to be a whole meal and they give you a PLASTIC BAGGED MUFFIN AND COFFEE AND I THINK IS COMPLETLY UNACCETABLE to finish off they also decide it’s OK to leave a garbage cart in the middle of the hallway completely unattendedI WISH I COULD GET MY MONEY BACK AND NOT HAVE THAT EXPERIENCE!!!

The girl at front desk, and Anastasia (manager) were extremely friendly & helpful!

******* needs to do a better job at researching the properties they offer. This property is currently housing homeless families and individuals. It has serious deferred maintenance. Anastasia, the general manager, was kind enough to give us a complete credit, as we checked out, the same day we checked in. We were being charged $305 per night. This hotel does not represent that type of value. Fortunately, we were able to find the Hyatt place around the corner for just $347 per night. A much better value.