Επισκέπτης Χρήστης
25 Απρίλιος 2024
The physical space is roomy and comfortable. The staff provided linens and towels. Since we stayed for five days, we were proactive about getting replacements. Being proactive AND following up will help your stay go well here. There are things to note for anyone staying. Internet: The room we were staying in did not have internet access. We arrived on a Thursday night and left on a Monday morning. That whole time, we had no internet access. The staff attempted to troubleshoot by offering other WiFi networks to access, but none were viable. AC: The HVAC system was not working during our entire stay. They attempted to come in and fix it the day after our arrival. The staff provided a floor fan that kept the room ventilated. But, no matter what, the room would get excessively hot, reaching temperatures of up to 80 degrees since the room was facing East and experiencing the hottest sun temperatures. Additionally, you can only crack one window about six inches. It was imperative for a facility that barely opens windows to have a functioning HVAC system. After they attempted to fix it, there was no follow-up, and that was that. Amenities: There was no ironing board, but there was an iron. Additionally, we had to ask for hangers since what was in the room when we got there were two hangers and one broken one. Coming from out of town, you need to hang your items, iron them, and hang them, etc. Staff: The staff was friendly and helpful, given what the facilities gave them to work with, which wasn’t much. Recommendation: It is advisable to call way in advance and check that everything is good to go. The staff's service was very kind, welcoming, and accommodating, but they needed to take concerns more seriously and offer resolutions. It is unacceptable to have proper ventilation/AC or no internet today. I would at least expect it to be taken seriously and followed up on, even if it can't be resolved.
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