Van der Valk Hotel Den Haag Wassenaar

Dear lady/gentleman, With this letter, I would like to complain about the conditions of my reservation. The hotel was under renovation. The fact that renovations are underway does not in itself have to be a problem. But in this case, the entire hotel was renovated. I will point out the inconveniences we experienced here: Our room number 332 was on the 2nd floor and was not accessible by elevator. My 73-year-old girlfriend and I therefore had to walk up 2 floors (32 steps) with our suitcases and luggage and then all the way to the end of all the corridors before we could get to our room. • Our room had a view of the car park at the front. A scaffolding ran right past our window, and we were unpleasantly surprised by passing construction workers who could look into our room. My girlfriend was still getting dressed at the time. The windows were single-glazed. As a result, cold came in and the windows were partially fogged up in the morning. The restaurant for breakfast and dinner was located in a special pavilion that was only accessible via a path of steel road plates and under the scaffolding. Especially after dinner, we had to walk back to the reception through the pouring rain in the dark without much lighting. In the hallway in front of our bedroom, the roof leaked through 3 light points. After some time, 3 buckets were placed for this purpose. I really think that we should receive a big compensation due to the quality of the accommodation offered.

What you see is what you get. De foto’s bij het kamertype dat je uitkiest is ook exact hoe je kamer eruitziet, dat is fijn! De kamer was erg proper. Het personeel aan het onthaal was erg vriendelijk. Het hotel ligt op een 5km van de kust, het centrum en de Westfield mall. Een goed uitgangspunt dus. Er zijn al een hele tijd werken aan het hotel aan de gang. Dit staat heel duidelijk op hun site. Ze proberen het ongemak te beperken. Het hotel ligt naast een drukkere baan. ‘s Nachts valt het verkeer mee, tegen de ochtend wordt het weer luider. Dit hotel was een fijne ervaring!

We were disappointed that the grounds were Completely unusable and in such a state of disruption. I had intended to stay at your facility in Vorshooten which would have been a better environment. The construction was very noisy first thing in the morning by 7am. We really enjoyed the restaurant facilities and appreciate the birthday wishes for our friend our last evening in the dining room. The front desk staff was very helpful.

I had issues with my window being opened while i wasn't there and not closed again. The pod machines used for coffee are tempermental. I had issues with three machines.

We regularly use the Van der Valk when visiting family in The Hague. Even though it continues to be refurbished we use it because of the friendly efficient environment. Our request for a late sign out because of our evening flight to the UK was very much appreciated.

Lack of hot water was very annoying

The overall experience was not very good at all. Upon arrival, I was given a room that was quite dirty. Luckily I was able to get another room. During the night at around 3 a.m. there was a fire alarm. Everyone had to go outside. We stood there for about 30 minutes but what really bothered me is that no one from the hotel gave us any information, even when we asked.

Decent hotel , close to Hague. Large rooms and comfortable bed. The steak at the restaurant was a bit dry but everything else was great.

I am looking forward to seeing the renovation when it has finished