Επισκέπτης Χρήστης
5 Σεπτέμβριος 2023
Our stay at the Temple Point Hotel in Watamu was extremely disappointing. Despite having been booked over four months ago, our experience at this establishment was a source of disappointment from the moment we entered the room. The welcome at the reception was very nice but the photos presented in no way correspond to the reality of this hotel. We were taken by surprise to discover that the Temple Point was in an advanced state of disrepair, cruelly lacking in maintenance. It's a SHAME to pay more than 150 USD for such a room in Kenya although Watamu is said to be an expensive city. The paint was peeling in both the pool and the rooms, the taps were rusty, and even the mosquito netting had holes in it. After expressing our dissatisfaction with the state of our first room, we were offered an upgrade to a larger room. Unfortunately, we found 2 cockroaches in the bathroom. In addition, the decoration of the rooms seemed old-fashioned, and the curtains were neither opaque nor effective at blocking sunlight, forcing us to wake up at the crack of dawn. The windows in both rooms didn't close properly. In short, this hotel's value for money was far from satisfactory. The Temple Point looked more like a three-star establishment than a four-star one. As far as the food was concerned, although breakfast was good with fresh pancakes and an egg station, dinner in no way justified its price (20 USD per person), and we'd advise you to eat in town, where you can get better quality for a similar or even lower price. The staff were generally friendly, especially Charlotte from Guest Experience, who was always ready to listen and help. However, it was often necessary to repeat our requests to obtain correct service. For example, despite our express request, the towels were not changed, which was a disappointing point. They woke us up at 7:30 am after we made the complaint in the evening... In conclusion, our stay at the Temple Point Hotel in Watamu was a huge DISSAPOINTMENT. If we return to the area, we'll go somewhere else and visit Litchaus, which is a gem, but we'll definitely avoid this hotel even though it's mentionned that they are rennovating the hotel.
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