HARRIS Suites Puri Mansion

Just booked 2 rooms (in 1 booking number) and requested rooms on the same floor because there were parents and children, but for some reason the staff deliberately did not fulfill the request and gave us floors far apart. The quality of the elevator is very poor (long waiting time and doors that always pinch people). The location of the hotel is very disappointing and almost all the staff are unprofessional and rude! This will be my last visit to this hotel!!

Very nice Hotel, clean and quite environment, suitable to those who need quite place to have a good sleep.

Is hard to get locaation, location instruction really bad, must going to baseement

I stayed here for more than 20 days in total. This is a good hotel. The breakfast and dinner is good. I suggest to stay here.

business trip , clean and had all we need

Good location in West Jakarta, less than 10 minutes drive to where we needed to be .. two major shopping malls within 15 minutes driving, and toll road access to airport is just outside.

Room Condition: Chair fabric was heavily stained. Table top was damaged and had cigarette burn marks. The kitchenette countertop was stained and not properly cleaned. The room smelled strongly of cigarette smoke even though we booked a non-smoking room. Floor towel was old, rough, and in poor condition. Bath towels were also worn out and discolored. Cleanliness: Carpet along the walkway was dirty and stained. Breakfast Experience: Breakfast food quality was below expectations. No staff assisted us with seating or table arrangement. Cutlery was set improperly, and the dining area was not very clean. Overall Impression: The overall cleanliness, maintenance, and service quality did not meet the property’s expected standard. We hope the management can improve housekeeping standards, replace worn-out linens and towels, maintain non-smoking rooms properly, and enhance the breakfast service experience.

Convenient location near the airport, affordable price, and the room was clean and well-maintained.

Great communication clean tidy apartment with smooth check in Staff vey helpful if in Jakarta will definitely rebook