Courtyard by Marriott West Springfield

While the hotel is renovated, it is quite the disappointment. The bathrooms in particular are a sore spot. Never mind the weak flowing showers, you would expect a hotel in 2024 to ventilate its bathrooms. But no, you have a tiny hole in the ceiling (no fan) and you end up wallowing in the smells of your travel companions’ bowel movements. I had to go across the street to the cvs to get air freshener. The hotel did not offer, which is a theme. The wifi is also slow. There are no ear plugs or toothpaste in the front desk in case you forget them too. If you’re in Springfield, stay somewhere else.

Building and front desk help was nice, as well as the room. Wifi requires cumbersome membership signup to connect. Pool was closed for maintenance. We stayed there with kids so they could swim, so that was a bummer. Food is overpriced.

My husband booked a room using *******. We were told because he used *******, breakfast was not included. At $276/night?? We stayed at many Marriott properties & never had this happen. Also, walls between rooms allowed conversations on both sides to be heard. Beware!

Clean/Quiet stay, friendly staff. On-site Starbucks. Several dining and shopping options available within walking distance. Move theatre across the street for entertainment. Ample parking. The best option in West Springfield. Thank you to all staff for a great stay!

This is very nice place to stay for a weekend getaway or a business trip as they provided just about everything you would need. Starting with our room which was a king with sleeper sofa and walk in shower made for a great nites rest and the only drawback with the room was housekeeping. We were told at check in that we would have housekeeping every other day and we checked in on a Saturday and checked out on a Wednesday, 5 days and 4 nights, so we knew we would at least have 2 days of housekeeping. Not the case. We were here for a family funeral and on the day of the service, Monday, housekeeping came to our door as we were getting dressed to go. We advised her that we were getting ready and to come back shortly to clean the room since we had no servicing for this now the 3rd day! Well, to make a point, no service was done and as we were returning to our room after a day of services and emotions, our room had not been touched at all, no clean towels, trash emptied or clean bed sheets. A true housekeeping failure! There is a shining light in all this thought, and that is the wonderful executive chef Mr. Ronell Richardson! He made the stay at the Courtyard a thrill and memorable event! The food he provided was not only tasteful but made us feel at home. We had the opportunity to eat a plate of food not on the menu, and all I will say is that it should definitely be on the menu! For the grits made just for me should be shared among guests and other cooks for a wonderful meal experience! We did have a slight misunderstanding with Nick at breakfast on a morning we were expecting the most wonderful breakfast, and although we were hoping for a different outcome we were too emotionally invested in our own life experience to complain. Needless to say, the next morning, Nick apologized for his mistake and we went on with our day. All to say this made for a great stay and we will definitely return in the future to experience the wonderful and professional front desk employee with the beautiful burgundy hair, and the young lady who came back to CY after Covid and her new baby, to reopen, to the warmth of Ronell the executive chef, you all made our stay a great memory and we will be back!

For $300 a night expect the wifi to work. OK no one uses hotel wifi, use your own. And I do, but for the price and the offer, the service was unacceptable. Just remove the offer. I only tried because I wondered if $300 received decent wifi. It does not. And no breakfast . Hey love Marriott, but Marriott without top service, give me Ramada.