Weymouth

All the hotel staff were very helpful and friendly and excellent service and the staff at the beefeater were also very friendly and helpful with any problems with your stay. The room we were offered was very spacious and airy and the views from the windows are excellent and could see the outline of the sea. They also left a small bottle of sparkling wine for my wife birthday the following day.

All check what type of bed your likely to be getting especially if your staying in a accessible room we had booked accessible room but on arrival found that the bed was very low to the floor & as my wife has to be lifted in & out of bed & her wheelchair this was a major issue so we had to change to a standard room which was to small so we struggled quite badly as we couldn’t find another hotel to change to so we struggled and put up with it for the 3 nights we were there

Some Staff very rude, in need of lots of customer service training. Would of paid the £10 early checking fee if we were told about it, waited over 45 minutes to actually be checked in which made us late for the event we were attending.

Ideal location for trips into Weymouth and surrounding areas. Easy access to main traffic routes. Hotel was clean and tidy. The staff were friendly and helpful. One thing to look out for - if you wish to eat in the beefeater next door you might need to book in advance as on Friday & Saturday they are very busy.

We had an issue with our room Craig at reception will very unhelpful his only response was sorry there are no other rooms available. He didn't even have a look to see if the problem could be resolved

Poor cleanliness. Room not cleaned or hoovered. Extractor very noisy all night. Breakfast was poor quality and cold.

Not a very good start ,heating didn't work, was cold all night.only one towel for us both, no shower gel was empty,good job I brought my own,small shower didn't work,shower room wasn't clean, curtains was broke so could not close properly other than that we had a good night sleep Bed was comfortable.room wasn't 100% clean

We stay at the hotel for two nights. Three days. The surroundings were full of rubbish and broken bottles. The grounds need to be cleaned and maybe add a few plants. On the second night, my husband and our eldest child were woken by loud movement on the second floor at 2 in the morning. Moving around and voices. This went on for an hour. I went down to complain at 3am! The man on the desk said sorry but they have only just checked in! I’m sorry but why allow guests to check in so late and be loud. On leaving, three staff members were all sat around. One with her feet up on the sofa! Not very professional. No one said goodbye! The hotel is a good location by car to the front.

Stayed Easter weekend. Rooms clean tidy and quiet. But I do have take ssue with the appalling way this site is managed. On arrival the lad on reception was by himself and due to a system issue was unable to issue key cards. Fair enough systems go wrong, my issue is the complete lack of support he recieved from his manager, leaving him to fend for himself with 20 unhappy customers. Staffing levels at this site are obviously company policy, but to expect one member of staff to cope with all check-in's alone especially on a busy bank holiday weekend , when each morning you regularly see 3 or 4 staff at reception when the full extent of check out is the return of your key card, is completely beyond me. Praise should be passed onto to the lad working on reception Friday and Saturday afternoon.