Hilton Garden Inn Philadelphia/Ft. Washington

Although we were brought to the area for a funeral, staying at the HGI in Fort Washington made our time the most pleasant it could realistically be. - Location: The hotel is very close to a metro station connecting to downtown Philly and other suburbs. Several fast food places are also within walking distance. The interstate is just feet away as well. Far from Philadelphia as a city, but central to all the modern conveniences of suburbia. - Atmosphere: The grounds were kept up well, and the lobby felt vibrant and inviting, as are most HGIs. My family always felt safe and comfortable. - Service: The front desk was certainly slow, as the previous review has mentioned, and I hope more staff can be hired to speed things along in the future. It seemed as if only one individual was manning the reception at any given moment. Perhaps other members of staff can be encouraged to pitch in too? Nonetheless, each employee delivered the best, most friendly service they could provide. I appreciated their commitment to my request for a room facing the smaller south side of the property. - Rooms: Originally I was going to sleep with my family, but at the last moment decided to snag a points reward for my own room (snoring had a bit to do with it…shh). Both rooms I’d stepped into were clean and comfortable, albeit slightly on the older side. Thankfully in my own room, I couldn’t really hear any noise from the highway or the metro train, but I could hear some while spending time in my family’s room. - Amenities: Unless you’re gold or higher, breakfast is not free at HGIs. My family made a run to Dunkin’ across the street to solve that problem, as the paid selections on site looked just meh for the price. There’s a restaurant that serves other meals throughout the day, as well as some public computers, a pool, a fitness center, and nice outdoor areas to relax. The free Wifi was fast. - Value: Overall I was satisfied with the value my family and I had for our stay. One thing to note, and I know it’s general hotel policy in most places—but it would have been difficult to ask for a waiver or reduction of the steep incidental deposit put on your card at check-in. As a budget-conscious traveler who never wrecks rooms or charges anything to them, I usually try to negotiate either a lower deposit or have the hotel waive it altogether…this hotel felt very steadfast about its policy. 75 bucks as the deposit for a night. I had no issues getting refunded that amount, but just a heads up. I even overheard another guest commiserating lightly about it with reception…not just me who thinks it can get out of hand! I would gladly return to the HGI in Fort Washington if I need to return to suburban Philly in the future!

It’s is a Great place. Quick check inn. Rooms were clean. Friendly staff. I Will be coming back whenever I will be in town. Breakfast was great. The food served at restaurant was awesome. Especially firecracker shrimps. Thank you Hilton Garden

a normal Hilton garden Inn, and there is not a lot around it, but overall it was clean, quiet and pleasant. the staff was excellent and friendly. there are not a lot of restaurants nearby, so you need to Uber to most things.

Property was flooded out and they closed hotel and cancelled our reservation We showed up to check in and they told us the were closed an our reservation was cancelled No one contacted us prior to our showing up to let us know even though they had been closed for several days No one tried to get us another reservation Attitude was basically tough luck your on your own Not the attitude expected from a Hilton Inn I also had paid in advance in July and have not received any notification or refund of my payment Still waiting for a call from ******* or Hilton Inn

The rooms are comfortable and roomy, The staff is friendly, accommodating, and responsive. Efforts appeared to be made to maintain safety and cleanliness. We have stayed here before and will likely stay here again next time we are in the area.

A good stay in a clean, convenient, and comfortable location. Pool looked nice but was closed. No breakfast. One has to request housekeeping services which wasn't very evident initially.

No problem with Hotel, ******* botch my reservation with this hotel & ******* customer service reps was HORRIBLE in dealing with this situation...

My reservation was never confirmed by orbits not the hotel falt. I am glad i called weeks before so i didn't show up like many other guest of the wedding encluding the brides mother without a room fro. What i heard after the wedding in the lobby was terrible i will never use orbits again

The staff is very nice but the 1st room smelled like old smoke, a/c wasn't working correctly and the toilet ran every 15 minutes. They moved is to another room that was better except the toilet ran every half hour. Water pressure was bad Hallway was musty. I expect more from this price point.