Επισκέπτης Χρήστης
29 Δεκέμβριος 2024
If 0 points would be possible, definetely would have given 0. Wilderness and the hotels location is nice, the hotel might have been nice in 1950. Already the first look at the reception is super chaotic and dirty and sets expectations for the rooms. The entire hotel is dark, and very dirty. Our first room, deluxe family room, smelled like paint/humidity, there were 2 towels (reservation was placed for 3) and on the terrace with view on a wall, there were 2 chairs, 1 of them broken, and a dirty table. We switched room, with 2 queensize beds and no terrace. Again, 2 towels, asked at the reception and got 2 additional ones. However, after the housekeeping came on our second day, they took the towels and replaced again with 2 - its still 3 of us! The floor is dirty, there is a small, super loud fridge right next to the bed. Would not recommend nor come back. There are so many lovely places, with lovely staff, clean and bright - not the case at the wilderness hotel. Wherever we've been to so far in South Africa, the staff was super friendly - unfortunately not the case here, you rarely get a smile.
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