The front desk staff was great and helped with whatever we needed. The shower in the bathroom made it impossible to keep the rest dry; they do not put a shower curtain or anything, and the toilet is literally next to the shower (10-20 cm apart, or less). When we first entered the room, the floor was covered in sand. They sent someone to vacuum, but it wasn’t until the following day that the difference was noticed. They put a sign to try to encourage towel reuse, but if we have to dry the floor/toilet every time we shower, I don’t see that happening. In the room, there isn’t a phone or anything to call the front desk, so for anything and everything, you have to go to the front desk (the staff there was extremely nice, so no complaints there).
The location is great, very convenient. Our only concern was the rooftop terrace. They throw parties on top, and those who are not guests go there, so sometimes when we were returning to the hotel, there were drunk/rude people coming from the stairs/elevator, which we had to use to go to the room. We did not always feel safe, although they do have a security guard present (unfortunately, the gentleman is much older, so I would avoid relying on that too much). We would return, but we would hope they take the above remarks into consideration.
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