Anthony
21 Φεβρουάριος 2024
Front desk check-in did not include the complimentary waters nor was there any mention of the amenities, breakfast or the complimentary bar drink. Our room was okay but things like dusting the lamps was not done as an example - not being sensitive about it, just an honest observation. The morning after our first night was met with the sound of hammering and construction which went on for the whole day as the hotel was re-doing the carpet on the floor above ours.. on a weekend... with peak occupancy. Make it make sense. So really our "comfortable" stay wasn't as planned given that you travel a distance in hopes of relaxing at a planned vacation but again the hotel General Manager schedules/plans for this type of hotel maintenance to be performed on a weekend - seriously? There is clearly some great staff, hotel mgmt aside, there are some great frint desk folks like Khaled but certainly not the lady who checked us in as it was more of just getting it done and having us sign the oet waiver - again failing to mention anything regarding amenities or our stay. The housekeeping staff does a good job as I know they are probably overworked so some details will undoubtably get through the cracks. Please take this review into consideration as we've stayed there before and had a world of difference regarding our stay experience at this Embassy Suites.
Μετάφραση