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The staff at the hotel were all very nice. The food was excellent. I encountered the best bed for the first time in a long time and had a good rest. The surroundings are very convenient.

Having read the reviews on this site after we had booked to stay in this hotel, I was quite concerned. However, we do need to remember that this hotel is a grade 2 listed former coaching house and although it may need a little bit of TLC, our room was clean, our breakfast was lovely and the staff were helpful. There is a bus stop just outside the hotel which allows you to take a bus into Bristol. We caught the Y1 bus and it cost £3.80 for a return ticket. The buses run about every half an hour and the last return bus is after 10pm. There is a schedule showing the bus times at the bus stop.

Not only was the room perfect (comfy, clean, spacious) The staff were absolutely amazing. Breakfast top notch too. One of the best hotel stays I have ever had. Infact, the staff were so kind and understanding, that when I had to get admitted to hospital they extended our stay *for free* for an extra 3 days, and said we could stay as long as we needed until I got better. Truly so grateful for all their help and they deserve the best review I can give. Thank you Holiday Inn express! We are so grateful for your hospitality and compassion, would not know what we would have done without your kindness xx

I always title my reviews “THE GOOD BAD AND THE UGLY” as all three have a meaning read my previous reviews. To stat I rate our experience very good all but a nasty experience I will go onto later? THE GOOD Good size bedroom large king bed (two singles pushed together)lovey soft sheets comfortable pillow’s,super raindrop shower. Large good buffet style breakfast fruit JUICE great coffee. THE BAD Drinks expensive £11.00 for two beers 👎Dinner expensive partners food cold people receiving food before us ordering after us👎Luckily we had a £50.00 dinner credit which was needed 👍 You have a small motion sensor light in the toilet so when you move it switches on but this seemed to come on regularly during the night which was irritating😡without any motion? THE UGLY Now this is where it gets serious☝️ I had a nasty accident in which I cut my finger badly in a drill hole cut into my bedside drawer? The photo’s show the poor design on the bedside drawer front in which you have to push your finger into a neatly cut hole to pull out the drawer how bizarre? On doing this the drawer stuck and I badly cut my finger on the sharp drill hole edge☝️ This was reported to the duty manager and noted in the accident report book and I have reported this to the customer relations department in which I await a reply. Moving on from this I would go back to Village hotels using a Buy A Gift voucher which makes it a good deal but WARNING be careful where you stick your finger☝️

Comfy well cleaned room and bathroom. Lacks a fridge which would have been welcome. Decent gym and the swimming pool is a great way to stay active away from home. Staff all good and seem well trained and personable Restaurant is poor for choice, quality and expensive- just parted with nearly £6 for a pint followed by £17 for a risotto which had nearly zero flavour served so fast it must’ve been microwaved. Breakfasts are good with decent hot and cold choice

Wonderful hotel great to stay and rooms are brilliant. Would happy be back again . The spa and leisure at this hotel are brilliant.