Επισκέπτης Χρήστης
30 Μάρτιος 2024
Tried calling the hotel every day for a week before our stay. Nobody ever picked up the phone. How rude. We arrived for our stay and were given the keys to our room, it was absolutely freezing. Temp was set at 16degrees and it was a very cold day outside. Room didn't seem to warm up so went down to reception later to ask for a room swap. Unfortunately there was nobody on reception. Knocked on the office door but received no reply. I was surprised as I could hear people talking. Knocked again but again no reply. After we came back after an evening out, I hoped to find a member of staff to talk about the cold room but could not find anyone. Our room was still absolutely freezing so we slept in our clothes. When we went down the next morning, reception was unmanned so we knocked on the office door again. We could hear voices but nobody came to the door. After waiting a few minutes, a lady came from the restaurant and asked if she could assist. I explained the issue and she then went to the office we had tried, she opened the door andTHREE members of staff were sat there chatting!!!! Eventually the manager arrived and we explained the issue with the freezing room. Apparently they have a master switch in the office which can reset the temperature. Well thats great but nowhere does that information appear anywhere but as the people in the office are so unprofessional that they do not bother to answer the door, it would not have made any difference. I stated I wanted to claim the goodnight guarantee and was handed a card with the appropriate contact emails on, only the card was out of date and the web page no longer existed. When I did finally manage to log the issue, the reply stated a minimum of 25 days for a reply. It took 25 days and said it would refund the money but I had to wait a further 25 days for that to happen. So 50 days for a refund under the goodnight guarantee, that is absolutely disgraceful.
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