Woking West (A324)

Good arrangement, clean room, convenient parking

Have stayed here many times over the last 12 years and this was the worst. Stay ever. The room wasn’t clean, long black hairs in the bath, a toenail on the floor and dirty window frames. Poorly maintained room, safety chain not complete with screw sticking out, bathroom skirting peeling paint. The bed was 2 singles which should have been tied together with a metal strap, it wasn’t and the metal strap was on the floor and I grazed my big toe on it. The lighting was poor by the door and a light was out over the sofa. The annex has very poor noise insulation. It sounded like elephants were stomping above us. On the last night we returned to the annex to find a number of youngsters outside the open door, rowdy. They ran up the stairs and went into the room above us and were jumping about for a while. Above our bathroom the ceiling was creaking that night and then in the morning.

Great checkin, helpful staff, lovely big room for family of four in the annex with bath, nice and warm, great breakfast with good choice of food. Good location, nice to go for a walk down the tow path right next to the hotel. Easy to get to. No orange juice at breakfast, but they had decaf tea this time unlike our last stay at a premier inn at Canary Wharf. Pillows hard and not the best but bed comfy. Overall great stay.

Lovely spacious room, unlimited tea and coffee and plenty of car parking. You could purchase the internet for £5 for 24hrs. The Inn next door was great and did lovely food. There was a canal that ran the back of the property was interesting to watch. I would stay here again.

The restaurant is in a listed building in a pretty location next to a canal. Excellent food and great value. The rooms are up to the usual high standard one has come to expect from Premier Inn. Plenty of convenient ground floor rooms and adjacent parking. All the staff were friendly and helpful.

Great place to stay. The hotel is very quiet, the rooms are very clean. The staff very helpful and give you a warm welcome when you arrive. The hotel is next to the canal so it is great going for walks in the evening

Typical PI room. But; their heaters make an ALARM beeping noise when coming on and all the leds light up, making the room very bright, this happened all night long. 2 days later I’m still tired! I left hotel early to try and rest in my vehicle, where it was -1degree!!! Staff didn’t care when I raised it with them, but I was too tired to think much more on what to say to them, so just left! Will not stay there again purely due to unhelpful staff! I wouldn’t want to stay there again and have another problem that the staff won’t help with.

not one to write a complaint but this hotel is horrible. The rooms are old the carpet is dirty and disgusting. The hall ways in the The hotel are horrible and dirty. Worst hotel I've stayed in and I travel alot! It's a real shame as the staff are nice and the reception was nice, then I was put in the hotel across from the carpark and it's looks nothing like the other side. Honestly why do up half a hotel? It has a beautiful outside and yet inside looks like it's from the 80's. Highly disappointed and I would be ashamed to have my name on this hotel as a brand. Worst part is they have done some of the hotel uk and not the rest so if you get the other side be disappointed. The whole room and bathroom needs a refurbishment. The hallway and entrance looks gross and dirty. If they had spent the money on this and did the whole hotel it would look fantastic unfortunately it's crappie and rundown. My room 310 has stains on the wall, bath old, mold on the tiles and the carpet looks old and dirty. 🤮🤢

This Premier Inn is fine, the same as all others. Clean and comfortable, helpful staff. A major problem was a tap with, according to reception, a new water saving device in the form of a ball under the tap. I got absolutely soaked when I turned the tap on. Water shot every direction, up the mirror, all over the floor and my clothing. These balls are apparently being installed in every Inn so it would be interesting to know if others have had the same experience or if this was a one off problem. I was also a bit cold but found a spare duvet stored under the bed.