Candlewood Suites Springfield

房間很乾凈很大有廚房跟餐具可以煮簡單食物很方便。飯店內每位服務人員都很有善會主動打招呼問好。這是一間很好很值得再入住的酒店。

Customer service was top tier. Clerk stated that they dont normally rent to locals due problems in the past. But took care of me and my family due to extreme temperature that caused my family to have no heat and no water due to busted pipes. My family and I were so thankful.

Room was clean and comfortable. Great location for the work assignment I had in Springfield. Surprised that I had to pay for breakfast. The last Candlewood had complimentary breakfast, but I still really enjoyed the stay.

Staff was friendly and helpful. Our room was clean, spacious, and comfortable. The whole place was well-cared for and looked current. It was a very good experience.

Prepaid pet friendly as i have several times before. Check in was fine, asked for card incase theres any incidentals as usual (which there were not). The next morning noticed I had a $75 change to my credit card. Mentioned it at check out, thinking i would be told it was just a hold and would be credited back, but the guy said it was the 1 night pet fee....which would have brought my total to $175 for one night which is ridiculous, especially since they dont even have a breakfast included. He asked " didn't they tell you about the pet fee and charging your card when you checked in" I said no, I would have never paid that much to stay at this very average location. He just said oh, ill have to talk to them about that. Illegally charging my credit card without permission, and that's all i got. Will not be staying at an IHG property again

The beds and pillows were so comfortable!! I have a very hard time sleeping in hotels normally, but not at your hotel! Staff was friendly we had a great stay thank you! Will be using Candlewood again in the future

I booked this room 6 days in advance and i waited 30 mins just to hear that i cant get the room i resevered becasue i am a local. They should tell people that. The lady at the front desk says i dodnt enter my address. That is false i have had ******* for years. I finally 2nated to get back to using it and this happens. I was hurt and discouraged, that was my daughters birthday party room. I have never experienced this and i am highly disappointed.

The room was directly across from the elevator, the sound proofing is so terrible I was wok up at 1am, 2am,4am5am, 5:30, 6am, 6:30,7am and so on, every time someone had a conversation while waiting for the elevator it was so clear I couldn’t hear there entire conversation I had a terrible nights sleep

Room was great, functional. On site food is always a plus (which you don’t have) but kitchen-equipped room off-sets that. Fitness room pretty good. Laundry facilities great. Room keys a disaster. At least 1-2 trips daily to get room keys reset. I carried two at all times because one was often dysfunctional.