Holiday Inn Express & Suites Waterloo - ST. Jacobs Area

Breakfast is good, but the room is quite old designed and the air-conditioning system is noisy during night time.

I mean for the price it was good to reserve overall not more then 3 stars

มาพักครั้งที่2ค่ะ แต่ครั้งนี้ข้างห้องที่พักเสียงดังค่ะ อาหารเช้ามีให้เลือกน้อยมากค่ะ

我一共住了四晚，每天衞生都不打掃，每次都需要打電給給前台叫人來打掃，關鍵是衹換浴巾和收垃圾。紙巾沒了都不補，沐浴露沒了也不進行更換。有史以來最糟糕的體驗

酒店地點、設施普通，中規中矩，沒有意外。滑鐵盧位於郊區，停車空間足夠，有提供早餐，非常方便。性價比合理。

整潔，方便，最棒的是早餐

The location is great - directly beside the farmer's market. The pool has some fun additions that give a water-park feel without the price tag. The rooms were clean enough and breakfast was fresh and yummy. The staff were kind, however I found on 2 separate occasions there were things brushed me off when I had questions that resulted in unnecessary frustration for me and my family. #1 - I called to confirm our reservation before we left for our trip, and the person on the phone seemed to want to rush me off. Only to have a phone later that day while we were driving that there was an issue with our payment that needed to be resolved immediately to keep our reservation. ...and as per what I told over the phone, the issue had come up the day prior. So, we were frantically trying to figure out what was going on with our bank hours from home not sure if we would have a room to go to when I had called to make sure everything was set before we left. #2 - There was an incident in the pool in the evening that resulted in it needing to be cleaned. I asked staff when the pool would be reopened, and they assured me it would be ready in the morning. In the morning it was still closed and I was told they hadn't cleaned it yet. The kids were disappointed they didn't get to use the pool when we had booked this hotel because of the pool. I am more than willing to be flexible - but i need honest answers and people to take my qu

We were only there for one night but we were pleased with the hotel. The staff were friendly. Our room was clean. I liked that they used refillable soaps and not small disposable containers. The breakfast was very good with lots of options.

Staff needs more training on how the chargers for electric cars work. Took way too long to get the charge station activated in order to start the charge especially since it was very cold and snowing.