The location is great - directly beside the farmer's market. The pool has some fun additions that give a water-park feel without the price tag. The rooms were clean enough and breakfast was fresh and yummy.
The staff were kind, however I found on 2 separate occasions there were things brushed me off when I had questions that resulted in unnecessary frustration for me and my family.
#1 - I called to confirm our reservation before we left for our trip, and the person on the phone seemed to want to rush me off. Only to have a phone later that day while we were driving that there was an issue with our payment that needed to be resolved immediately to keep our reservation. ...and as per what I told over the phone, the issue had come up the day prior. So, we were frantically trying to figure out what was going on with our bank hours from home not sure if we would have a room to go to when I had called to make sure everything was set before we left.
#2 - There was an incident in the pool in the evening that resulted in it needing to be cleaned. I asked staff when the pool would be reopened, and they assured me it would be ready in the morning. In the morning it was still closed and I was told they hadn't cleaned it yet. The kids were disappointed they didn't get to use the pool when we had booked this hotel because of the pool. I am more than willing to be flexible - but i need honest answers and people to take my qu
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