Hotel Zoo by Afrykarium Wroclaw

Room and hotel were great. They should do something with TV which doesn't have any decent channels but except of that all was great.

One overnight before going to the zoo. Good value for your money. I would just comment one thing, The parking is shared with the Biedeonka that is at the. Ack ground door of the hotel so basically is public with a charge of zł40 24hrs. I would suggest two items, -Mark perfectly well which are the parking slots for the hotel as at night and with not much of the public illumination is clear to see if the parking slot belongs to the hotel or to Biedronka. -Breakfast the breakfast area is extremely small so better be early bird to breakfast no to clash with majority of people going at the same time. Also on the same breakfast subject, would Elbe great adding fruit to the buffet option as no fruit was offered. Thank you and see you next time !

It's all about the staff, isn't it? Well, I stayed at this hotel for 7 full nights, and let me tell you, every single person on staff that week was amiable and helpful. I felt taken care of all week. The hotel was beautiful and all features in the clean, well-designed, comfortable, and spacious room were perfectly functional. I'm not an easy tourist to please. I called the receptionists several times daily, asking for information and for tasks to be performed (Call a taxi for me! on this date at this time! Give me a replacement key when I locked myself out of the room! Explain to me how the power supply to the room is controlled by my room key! Why doesn't the towel heater attached to the bathroom wall do anything when I activate it? ). And so on. I kept them busy all week. But the entire staff was always so kind, so patient with me, and so helpful, what more could a traveler want?

We chose the hotel for its closeness to the Centennial Hall (Hala Stulecia) where we were attending an event. The hall is less than a ten-minute walk away. On our first evening we ate in the hotel restaurant (named Jungle). This closes at 9pm (many more-central Wrocław eating places close at 10pm) but they served us meals when we showed up at the restaurant just before 8.30pm. Breakfast is provided in the restaurant too, but a very convenient supermarket in the ground floor of the building can be used for simple provision. We had a superior room on the first floor with a balcony area on the first floor. The balcony shares the outside area with that of the restaurant but is screened off with planters. The room itself and the bathroom were both large. Rather strangely, there was no dedicated wardrobe area to hang clothes (just a few small shelves outside the bathroom) despite there being plenty of space. There was room to bring in the two chairs and the round table from the balcony if the weather was to cold to be outside. Wifi was provided individually by room via the television and was perfectly adequate for web browsing and Youtube. Idiosyncratically, if you leave the television on the channel which tells you the Wifi details the television will switch itseld off after a while. For an uninterrupted connection you need to tune to another channel. The channels themselves contained hardly any content in English, although Polish-subtitled ancient movies were available.

The idea to just service rooms when asked for is a good one. Unfortunately it didn't work properly and rooms weren't serviced even after a request on a couple of occasions

I very like the unique room decoration and the whole zoo vibes in this property, the cleaning team does amazing job keeping the bathrooms sparkling clean! Nothing to complain after my stay at this hotel. Well done ZOO hotel!!!

Hotel was ok. Noisy above my bed + light would go on everytime I would turn in my bed because of a move detector in the entrance of my room. Room was clear and location was great. Very will priced

ZOO is a nice property and well located for the Zoo and Centennial Hall, also east trams into town. The room was lovely, we had a balcony which was well proportioned. All good. But there were some annoying things that let ZOO down. 1. Internet access works only when the TV is turned on which was beyond annoying. 2. Only local TV and nothing in English, not even an international news channel. 3. Despite the fact it was obvious our room was ready, they were very stringent of a 3pm check-in, we arrived at 1pm. The clerk checking us in was about to give us our room and her colleague with glasses blocked her and said we needed to wait until 15:00. 4. They have no locked room for baggage. They were kind enough to let us put out bags behind the front desk but that did leave them on display and easy access for others if the clerk was helping someone else. 5. While efficient the staff were generally not very warm and my Polish colleague had to take over as English was poor. All of these were little annoyances that could be easily solved and improve what otherwise would be a lovely stay.

Nice stay, good location, nice service. Thank you!