Premier Inn Manchester Airport Heald Green

Nice view, bed is very comfortable, Good service and will book this upcoming, it bring me unforgettable memory.

We have stayed in several Premier Inns, but this one, of which we had been unaware until we looked for one in the area, fell well below all the other standards. we were quickly put off the place by discovering that there was a long staircase, with no lift available, and I am 80, my wife was 79 on Saturday the reason for the stay, so we found the stairs very taxing to say the least. That was failure number one, quickly followed by failure number two the long walk to our room which seemed about half a mile. On entering the room, looking around we noticed the dirty floor of the bathroom, failure number three, then there was a problem with the heating system as the control on the wall did not seem to work properly and so the room was not as warm as we would have liked, although we managed to put p with it, this was failure number four. We went down for tea/dinner and found the Premier Inn does not have its own catering, so is linked with The Beefeater, and there is a passageway directly through between the two premises. We sat down at a table and was 5 minutes before an attendant came for us to order drinks. A further ten minutes passed before the same attendant came and took our orders for the meals. We then had to endure a further 20 minutes. When we finished our meals I wanted to order a sweet, but this was even more difficult to attract the attention of the same attendant who appeared to have many tables to attend to, eventually she came and took the order for the sweet and to ensure we could leave immediately after I had consumed the sweet I asked for the bill. The sweet and the bill came much quicker than every previous request, so this is registered as the fifth negative. The only plus was that the breakfasts both on Saturday and Sunday mornings were ok, the cereals and drinks are self obtained, and the full English breakfasts were delivered in good time. Additionally, on Sunday morning we went to go through the passageway to The Beefeater, but found the passageway was closed off, so we had to walk all the way around the car park to the main entrance to The Beefeater, so that was the sixth and final negative, and after that as we had been disgusted with the whole experience that certainly was not what we were used to at Premier Inns, we will not be returning to the Premier Inn, Heald Green.

Very convenient, close to airport and late check in available

Lisa & Cenk were amazing, I phoned to say I was going to be late and arrived after midnight, I spoke to Leesa who said that was no problem whatsoever and that she would leave Cenk a message accordingly. Upon arriving and speaking to Cenk, the room was ready and what a friendly gentleman he was. Nothing was too much trouble. I would definitely recommend this hotel and Will will be using it again soon.

Overnight stay prior to taking a flight from Manchester airport, we’ve stayed here before for the same reason. Staff on check in were friendly and welcoming and the process was quite quick. Our room was on the ground floor down a long corridor. Some things in our room were a bit tired but the bed was comfortable although the pillows weren’t great. Basic toiletries in the bathroom but due to a very early start in the morning, we didn’t use the shower. We ate dinner in The Beefeater next door, very good service and decent food. Plenty of parking which is free, just remember to register your vehicle at reception on arrival. A ten minute drive from the airport and good value for money, we’d stay again on that basis.

Well, it now shuts at 9.00pm. No wonder nobody wants to come here for a few drinks; the locals used to use the place historically. Cheap, it isn't, but they now seem to be cutting back on staff hours. This really is the wrong approach, as it spoils the holiday, having to go to bed early, We won't be coming here again until, somebody realised that they are running a business that is being run for the staff and not the customers.

Lovely clean Premier Inn and fantastic friendly staff. From the start of our stay to the end the staff were polite and always willing to help. Special shout our to Lisa who was very helpful.getring my son an extra pillow. Well Done. Definitely worth staying.

We’ve stayed here lots of times over the years when visiting family and this will be our last visit. I cannot fault the staff, they are always friendly and helpful. The rooms are always clean too. But the hotel is tired and needs renovating. The main door from reception to the rooms no longer locks which is a serious security issue, the rooms are tired looking and I couldn’t turn the bath tap off. Apparently that frequently happens. In addition, my double bed was obviously either two singles pushed together or a large person had previously slept on the bad and damaged one side of the mattress. Either way I didn’t sleep much as I was uncomfortable. My family live nearby and confirmed what I thought that the locals think the hotel needs renovating and that the pub next door has also gone downhill. I can’t say I noticed that as all we do is eat the breakfast which is amazing!

Everything is premier but the price, as they say. We have stayed here many times, when either flying from the airport, or fancying a weekend away to Manchester. There are always lots of car parking spaces available. Check in is quick and easy. The hotel rooms have been clean, tidy and modern. We haven't really noticed the airplane noise. Staff are polite and helpful. We haven't used the restaurant as there are so many places to go both locally and further afield. It's so easy to hop on the train in to Manchester from Heald Green train station, or a bus if you prefer. Don't have anything negative to say about the place. We'll continue to make it our regular hotel when we visit Manchester.