Ibis Hotel (Xi'an Bell Tower Metro Station)

Very comfortable hotel in central localization. Very close to Bell and Drum Towers. Room was very clean. Continental breakfast was quite poor (just toast with jam and butter)- it was mosty focused on chinese cusine. Except this, all good :)

Clean room, convenient location (near to subway), friendly staff. Only downside was that the gym had limited equipment. The WiFi was not working for me as well (staff did try to troubleshoot but to no avail).

Good choice for our 3 days and 2 nights at Xi'an. Actually the location is great, easy to be reached by Xi'an Metro and we just need to walk less than 5 minutes to the infamous Huiminje or Muslim Quarter. But we were confused about finding our way to the hotel. After going out from Xi'an Metro exit C ＞ 9 heading to Drum Tower (Gulou), take a stairway on your right side near Starbucks. Follow the corridor then turn right after seeing the first bridge (on your left side). You'll find the hotel signage. About language barrier, yes... Just use your translation apps on your phone for communication. A girl staff who can speak english took us to our room after checking in. But we didn't meet again on the next days. When we need to check out early for catching the next morning flight and want them to call a taxi, they offered us a private car service from their "older sister" (a lady who works as a tour agent at the hotel). They said it would be cost efficient rather than taking a random taxi on the street. We got to paid 60 yuan/person.

The counter people is really helpful Despite a language barrier we have google translate and all my request and question were answered Comfy and nice room Great ambience and decoration Really love the window seat Heater works well Will repeat here if i ever came back

Hotel was nice and clean with lots of shops around.would definitely stay again.Special Thank you to Xiaocheng who helped us with everything

The real magic of this hotel is its location. You’re right at the Bell and Drum Towers, a few steps away from the Muslim Quarter and it’s amazing food. However for being so central it’s surprising how quiet it is. The hotel is clean and comfortable with an excellent range of local breakfast foods. It is a little hard to find though. I found excellent directions in another review so I’ll repeat them here. Exit the Drum Tower (Zhong Lou) Metro Station via exit C then door 9. That should take you out in front of a Starbucks. Behind the Starbucks there is a flight of steps up to an upper lever of shops under a covered walkway. The steps are to the right of a makeup shop. Follow the walkway forward until you come to a bridge to the central plaza on your left then the road down to the hotel is on your right and down some steps. The hotel sign will be visible on your left, then the reception is through the car park to the left and left again and up a ramp. Some of the rooms are in the building on the road but someone from reception showed me to my room when that confused me.

Recommended. Location is excellent. Clean. Just a little difficult finding it - ggot confused on maps navigation system with another ibis more up north, 15 mins away walking distance. This one is actually ibis “Styles” and is right next to the bell and drum towers. Pay attention to that (it could be that he address is not right on the trip app). Apart from that, do not hesitate in staying here!

the hotel is indeed in an amazing location, very clean and with all amenities. however, the passport of my partner was ripped by one of the staff members at check in, and it was made little to no effort in trying to fix the situation. the explanation was that 'friends with ripped passports could travel anyway', and I am writing this feedback while we are on our way to Beijing to the embassy because it is not valid to travel back to Europe anymore. moreover; no one speaks English, not even the bare minimum, and this whole situation was even more stressful because could not communicate. another minor thing is that we requested to add breakfast for check in, which we were obviously planning to pay for it. since it was stated to be a gift probably because of the situation, we just showed up next morning and when we arrived at the breakfast room it was not sorted. we were so annoyed with the whole hotel staff that we decided to have breakfast somewhere else. it was a very unpleasant experience which ruined our brief holiday in China and the time in Xi'An, especially as we had to spend a lot of time trying to reach our embassy for something which was not our fault, and even replanning the trip. what can I say? thanks ibis for ruining our holiday and make us very frustrated!

We really enjoyed our days at the hotel. It is located in the center of Xi’an. We just struggled at the beginning a lot as the address on Trip was not the right one on our map, but everything has been really fine when we finally arrived.