Shaanxi Aurum International Hotel (Bell and Drum Tower Huimin Street)

When I checked in I was given free room upgrade for my eight days stay. The staff were very friendly and helpful, especially the house keeping staff,they have a great smile all the while . When the FREE laundry was occupied and I can’t wait there, the staff volunteered to help me to wash and dry the clothing out and even iron the cloth for me. It was really surprising me. Sanitizing wipes and disposable bath towel, a map ,fruits and cookies as a free gift from the Hotel Manager together with a welcoming note. The hotel location is great, bus stop just in front the hotel and you can take the bus to many tourist attractions for 2RMB only. The subway station also near by abt 5 minutes walk for me. There is a musical fountain performance just opposite the hotel starting from 6.15pm to 6.45pm(abt that time). Besides that many restaurant just next to hotel and the food is delicious with reasonable price. The swimming pool and gym are closed for maintainance during my stay until 31 of Oct. That was a little disappoin**ent but the staff suggest to exercise at the park opposite the hotel as an alternative. All the amenities was provided except hair conditioner. It was a great experience to staying here, Definitely I will stay again in this hotel for my next visit and I will recommend it to my friends too.

The staff members at the hotel were very swift and professional in responding to our requests and needs. Special thanks to Jack, who escorted us to a pharmacy to buy insulin, and David, who opened the Florence restaurant and provided a late-night Western-style meal for us. Both Managers at reception were also very helpful and friendly. We had a great stay!

this hotel has a good location and excellent service , especially Sophia,give us more help 👍

Professional services, same as 5 star hotels. Got upgrade room. Will recommend to my friends

The Room was too hot like an oven The air conditioning did not work. The hotel knowingly gave us a room with the broken air conditioning. They gave us a fan. I suspect all the rooms had no air conditioning… Also we were supposed to get a free afternoon tea and they gave us 2 biscuits

Very good experience and very nice staffs. Good location too.

Great hotel, super well located in the city center. The room was huge, very clean and comfortable. There was a nice shower and bath tube. The breakfast was also varied and good quality.

The location of the hotel is perfect. You can get to the nearest subway station in 10 minutes and it is quite close to the Bell tower and the Muslim quarter. The service was very good. The staff is kind and tries to help with any issues you have.

All good hotel. Location is near centre of Xian, easy to go several places. All staffs are very kind and facilities are also good. Thx for upgrade room, we stayed very comfortable.