Επισκέπτης Χρήστης
3 Μάιος 2024
Our family with kids 12 and 14 had a fantastic holiday over Easter 2024 for 14 nights in this fantastic hotel. Even though it was ramadan for 10 of the 14 days and not everything like carthage land and outside establishments were open in this time. The place was very clean, all Inclusive food and drinks were wonderful and the service staff friendly and very helpful. The entertainment team and bar staff were great fun and really friendly, worked tirelessly from dawn til dusk and all handling 4-5 languages at once! The apartment was fab and spacious, plenty of room for all us and kids had their own bedroom aswell as a lounge, courtyard and kitchen. The maid was super nice and left us towel sculptures and rose petals on the beds as an added touch. Reception and management equally brilliant for help, advice and assistance. Nothing was too much and they really cared about our experience. Security was also very comprehensive so we felt safe both in the hotel, the wider median reaort and the town. Finally we left 2 large soft toys in the luggage room when we left which the kids really wanted back. We spoke with the Tui rep and the hotel via email and they posted them back to us in UK. What a wonderful example of going beyond for customer service, even after there was no financial gain for them post holiday, just kindness and a hotel wide ethos of meeting your every expectation!
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