The Mirage Resort & SPA

這是我們第二次來這個度假村了。停車很方很，安保嚴格，環境很安全，安靜，讓人很放鬆。自助餐很豐盛，員工很友好非常熱情，總是能在需要的時候，及時提供幫助。員工英文都挺流利，溝通無障礙！性價比非常高的度假村。下次一定在夏季來一次，因為泳池看着實在是很漂亮！

Très belles piscines, plage un peu moins, eau pratiquement noir mais très calme avec peu de touristes Belle hôtel avec une décoration de goût mais à rénover et rafraîchir... Propreté à revoir, pas de changement de draps tout les jours dans les chambre, sol sale... Buffet répétitif tous les jours et manque de fruits frais et de glaces Pas d’ascenseur donc très embêtant nous étions au premier étage avec un bébé Dans l’ensemble séjour correct mais qui ne vaut pas un 5 étoile européen.

Amazing stay. Room was amazing and clean. Pool area and beach facilities were great. Entertainment team were amazing especially amine, he made the holiday. Shows every night were to a high standard and there was always something to do during the day and night. We went to the al a carte restaurant for an extra charge which was really nice and worth the extra bit of money. Already planning to come back next year.

I wouldn’t rate this hotel as 5 star hotel. I get bitten by a bed bugs🪳 in this hotel, not sure if the hotel is aware how big problem bed bugs are in France and 90% of travelers are from France. There is no entertainment not so ever for English speakers. All the entertainment are in French language and everyone welcome you saying bonjour. Are we in France or Tunisia? It’s good that they give you warm welcoming but they kept our baggage so we can fill the documents and eat and when we unpack we noticed our iPad is smashed. I don’t really know what was happening to my baggage as it’s been nicked by staff as soon as we enter the hotel. We also been served as our first meal with some left overs (dry salad, dry bun and some old chicken ham) I would expect something warm to eat not cold left overs from fridge. There is just one restaurant and food isn’t that great. The salads are dry and not fresh , there is not much to choose from. Whatever is left from dinner they will display same food for next day lunch 🤮🤢 I don’t have to mention there is a lot of fly 🤢 The cutlery was dirty 🤢 Beach bar not working and the beach itself very dirty full of rubbish plastic bottles 🙁The rooms are renewed but not clean. They cover stain on sofa with bedsheets rather then clean it. TV in room was not working when we told on reception we been told “ok” and that’s all. No drinks in room fridge not even bottle of water. You can’t lock the balcony and windows are so loose fitted that you hear them banging every couple of seconds. If you coming from UK you won’t like this hotel I feel really disappointed the way they treat english people here. Price for trips is a joke £60 pp for quads ? People who rating this hotel above 1 star never been in other hotels. Just counting days to return from this holiday. Our first and last visit in Tunisia.

Tout était ok sauf le responsable de réception était très désagréable et aussi nous avions réservé une villa de luxe de 85 mètres carrés or on s est retrouvé dans une villa de 60 mètres carrées 😡 nous avions fait la réclamation auprès de la réception mais ils Nous ont dit que tout était complet:( résultat des courses j ai donc dormi sur le canapé du salon :( et d ailleura nous vous avions tenu au courant chers Expédia mais vous j avez toujours pas réagi à cela

Très déçue !!!! J’attends le remboursement de ma réservation prélevée deux fois depuis 2 mois !!! Et toujours rien !! Beaucoup d’excuses pour ralentir les choses , solutions apportées de mon côté pour accélérer mais rien du votre ! C’est honteux ! 👎👎 Le service client est 0 ! Dommage d’avoir un masque ! Attention lors de vos paiements !