Επισκέπτης Χρήστης
24 Ιούλιος 2023
The hotel is located on a busy road to the west of the capital. The hotel is huge with very spacious halls and common areas. Unfortunately, it looks as the hotel was designed and built by a very stupid architect who had no idea how difficult it is with people with limited mobility to navigate numerous steps without hand rails. Yes, there is a slope to the reception area and someone can help you with the luggage, but in order to get to your rooms you have to climb a big staircase to the lift hall. I repeat that the owners of the hotel spent a lot of money on nice tiles and marble floors but they hired a wrong person to design the rooms and internal spaces. The rooms are huge (instead of 3 rooms on every side of the double corridor a good architect would have planned at lest 5!) with absolutely unnecessary spacious and empty seating area, but the en-suite bathroom is ridiculously tiny and badly planned ( you can wash your hands in a tiny washbasin sitting on the tiny WC at the same time) and the shower cubicle with shaking glass doors is so small and without any light. No place in the bathroom even for a toiletry bag! In general, there is some light provision in the bathroom ( only half of the ceiling lights were functioning) and the lights behind the mirror make it impossible to put a make-up on. The breakfast was included in the price but it will be a very difficult one for a Western tourist. Apart from some scrambled eggs mixed with tomatoes, a couple of fruit yogurts and boiled sausages and eggs the rest dishes on offer would be unknown, unrecognizable and (what is worse) there are no inscriptions explaining what is offered. The tea and coffee table has a ball containing some powder instant coffee and a kettle. There were some tea bags scattered around. There were two dispensers for cereals but they were not working and not dispensing so we were unable to get the cereals we wanted. There was one waiter in the room who was busy topping up some cakes and completely ignored the guests in the breakfast room. So I would say, the service was very poor there. There were some croissants but very dry, hash browns and tomatoes and pasta (do we normally have pasta for breakfast in Europe?) The reception staff was nice and even booked a restaurant for us for the evening meal. But I must say, when ordering a twin room for two adult young men through *********** I was not expecting to be given a room without windows! Fortunately I noticed it when received a confirmation through the website and had to call the hotel in Yerevan myself to change it for a normal room with a window! The nicest experience was the lounge bar (huge and empty as a railway station) but we discovered that there one can be served some snack and even warm dishes delivered from the hotel restaurant. The waiter was nice and accommodating.
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