Επισκέπτης Χρήστης
9 Φεβρουάριος 2025
A very nice hotel with the worst restaurant imaginable. Our ski club stayed this week and were greeted by courteous staff in a beautiful location. Everything from our rooms to the spa, upstairs bar, ski room, morning taxi service, front desk staff and breakfast was fantastic! Unfortunately, our 7 included dinners were horrendous! On a positive note...Dennis, our bartender, was an absolute rockstar! He took amazing care of our entire group and was a friendly, attentive, sociable, and an all-around amazing person! Thank you! You really made our stay! Dinner was consistently one of the worst dining experiences I have ever experienced. The salad bar was decent and the dining room was cute, but our waitress (Natalia?) was a useless *****. The unpalatable meals took a ridiculous amount of time each night despite being a fixed menu. Our waitress could barely manage to clear plates, never mind serve us or take drink orders. Over half of our 45 person group ended up eating elsewhere due to the awful service and food quality. Dish after dish was sent back uneaten every night, but nothing was done to rectify the situation. I spoke with the front desk about alternative food choices and was at least able to set up a delicious fondue dinner for 10 of us for a 15 CHF upgrade per person one night. But every other meal was a major disappointment! We paid a lot of money for an upset stomach, awful service and hours of wasted time. I at least expected some sort of compensation from management after so many people complained and skipped dinners, but nothing was done. I'm extremely disappointed in the overall experience. Food is such a huge part of travel, and this hotel missed the mark. Eat literally anywhere else! Zermatt is full of fantastic eateries.
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