The PATA Hotel

The hotel is located next to Ocean spring and there is a golf car style transfer car, which is very convenient for guests to go there. The facilities are 5 star level and the room is spacious with a balcony(only shower room flush is a bit weak). The staff was very kind and welcoming even though I couldn't speak Chinese as a foreigner, especially "Jin Yile(A1076)" helped us to navigate the hotel and assisted with us throughout wechat and showed her kindness and services. Thank you very much. The restaurant we visited the Japanese restaurant and we enjoyed the taste and freshness. Next time we'd love to re-visit there again. HIGHLY RECOMMEND.

This is my first time total at The PATA Hotel with my families total 14 persons during this Easter Holidays. Hotel rooms are spacious & clean. Staff are polite & helpful in particular check in staff A1250 she is excellent very helpful and nice. She provided excellent service and provided detailed information, answered all my enquires promptly. Breakfast is good many varieties. Hotel provided free shuttles go around nearby areas… very convenient. I will recommend friends to stay at PATA. Thanks

Good.

Nice and perfect resort to spend with family especially if you have kids. The only downside is the buffet dinner with not many selection, also the Mysterious Island was not worthed coz most of the games were closed and some needed extra payment to play, but the free park was huge and the kids were happy. Hot spring was soooo good. Note, if you are driving there, they do have charging spots inside the resort which was a plus point for us.

The hotel was very new, clean and spacious. The staff was helpful and welcoming. Breakfast was delicious and abundant and the Chinese restaurant was of high quality.

The room is very clean and nice. We have two children and they can provide the comfortable bed for us. The customer service is very warm also. Thanks 世宗 to ask our questions

Excellent hotel. Worth to come again.

Good stay

讚揚信-海泉灣帆酒店酒店服務員「世宗」，員工編號A 2370 感謝信 尊敬的酒店管理層： 世宗，貴公司的一名員工，在我最近入住貴酒店期間，爲我提供了堪稱典範的服務，我非常高興寫信表達我誠摯的謝意。 世宗是一個高個子，戴眼鏡的年輕人，他的友好和平易近人的舉止立刻讓我感到受歡迎。從他用溫暖的微笑迎接我的那一刻起，我就能感覺到他對自己的工作感到由衷的自豪，並致力於爲每一位客人提供愉快的體驗。 世宗對細節的關注真是非同尋常。他迅速而有禮貌地幫我搬行李，然後親自送我到房間，花時間向我詳細介紹了酒店的設施和餐飲選擇。考慮到天氣的不可預測性，他體貼地建議我外出時帶上雨傘，這體現了他對客人舒適度和滿意度的敏銳意識。 然而，真正使我此行非同尋常的是世宗的真誠和體貼的姿態。通過和老公的一次偶然的交談，他得知今天是我的生日。令我驚喜的是，世宗安排了一個裝飾精美的生日蛋糕送到我的房間，這是一個小小而又意義非凡的舉動，讓我特別的一天更加難忘。 世宗卓越的客戶服務、真誠的關懷和對最小細節的關注是您酒店追求卓越承諾的真實證明。他是一個絕對的資產，您的團隊和一個光輝的榜樣，熱情好客，使您的建立除了休息。 請向世宗轉達我衷心的感謝，感謝他出色的服務，並使我在貴酒店度過了一個真正非凡和難忘的經歷。他的行爲給我留下了難以磨滅的印象，也激勵着我與家人和朋友分享他的故事。 真誠的， 來自香港的黃小姐