Mount Shine Hotel Building 2

Extremely disappointing and unpleasant service by the front desk staffs. After a long day of being in the tourist area, we wanted to check in to our room and rest. The process of giving the right room to us took around 40 minutes to 1 hour. We booked building 2 which we walked up the slope with our luggage and when we arrived in our room, the wrong room type was assigned to us. We booked a double bed meaning it has only 1 bed, but we got allocated 2 single bed. We told the staffs about it, and they were part timers and they called their manager / front desk. The manager in the front desk was very rude and telecast to help. He insisted that what we booked for (double bed) means 2 single bed. He did not even try to understand or try to check if their system has error or something. Despite being very tired, we had to stand throughout in the room and had to prove to him that, for all the bookings we made, double bed =1 bed and we even showed him the booking details and pictures we made under trip.com. He did not believe and said that the hotel had full occupancy when I asked him if there is anything he can do. No proper customer service from the front desk / the manger himself. After a good 40 minutes to 1 hour, I managed to google and proved to him that double bed =1 bed and then he had nothing to refute and we were then told to return to the front desk with our 2 big luggage and by going down the slope again. Manager did not apologise for this situation throughout this whole commotion and thereafter only said is their system error and they have upgraded us. I thought the hotel had full occupancy but suddbely there were rooms available and he mentioned a few times that they are doing this upgrade for us when is their mistake from the very start. Really very disappointing experience and no service recovery nor service from the 2 managers that were in the front desk that day. We only wanted a good rest and this is what happened due to their system error. (Part timer said that before our arrival, another guest have problems checking in also due to their system fault). Will never return nor recommend to anyone. (We checked in late (got our room very late) and we checked out very very early too for this price paid with unpleasant encounter.)

暮山酒店二號樓，本質就是“烏江寨公寓”，價位的話算是整個烏江寨裏除青年旅舍之外最低的了，自然不能奢望設施多豪華。定位主要服務於“避暑房”長住旅客或者拖家帶口人數眾多講究性價比的家庭團旅客。一分價錢一分貨，整體還行！ 烏江寨景區雙人門票（住宿期間截至離店當天12:00 前均可人臉識別多次出入景區）:這個是烏江寨內部的酒店特色，也是最值得定寨子裏面酒店的原因。畢竟單獨購買的話每人每張120元呢。而且還包含無限次數的擺渡車費用。 環境：位置處在暮山酒店後面，不在暮山那棟樓。擺渡車衹到暮山那裡下車，前台領取房卡後需要出來往前走100米然後爬坡到後面的樓棟，不太適合推薦不便的老年人。年輕人的話沒啥，遠一點走幾步就到了。 設施：硬件設施不太行，整體環境就是單間配套帶生活陽台的極簡公寓風格，衞生間雖然做了乾濕分離但是水還是會留出來。軟件設施還不錯，和暮山酒店以及其他烏江寨酒店是一樣的乾淨布草、洗漱用品、茶葉礦泉水。礦泉水放了四瓶農夫山泉，梳子還是烏江寨木梳，質量很好可以留作紀念。 服務：進景區在遊客中心辦理登記手續、入住在暮山酒店前台辦理，第二天早餐在員工餐廳（據説是從暮山酒店那邊送餐過來的，味道還不錯），公寓底樓有工作人員引導方向。整體來説烏江寨的服務都算比較熱情。

入住2號樓的陽光大床房 如官方圖片一樣 不面向景區 乾淨衞生 説不上有設計感 偏向宿舍感更多。 酒店費用包含門票 擺渡車費用 性價比算高 。 值得一提的是 早餐與暮山酒店本身是分開的 與青年旅舍共用早餐廳 早餐水平等於大學食堂早餐水平 環境也是食堂環境 湯粉麪包水果蛋糕果汁都有 簡餐質量 注重早餐質量的朋友可以考慮訂更好的酒店。

烏江寨景區真的很不錯，小眾又風情萬種 酒店就在景區，出行有擺渡車，隨叫隨到 酒店房間不大，但有陽台可以晾曬衣服，超值 推薦他家三樓的餐廳，真的比景區然後一家的餐廳都好吃😋

來烏江寨玩住景區裏才是正確打開方式。暮山酒店在寨子最高處，往核心景區去要坐車，定的是2號樓，清晨在陽台上推窗滿眼綠樹環繞，小鳥鳴叫。酒店服務很好，可以免門票、免擺渡車、免停車費，工作人員還幫忙託運行李。特別感謝酒店前台，因為家庭出遊帶的東西多，孩子的一包東西掉在了大廳，晚上睡覺時才想起，裏面還有平板電腦，急忙去大廳找，本來不抱希望能找到的，沒想到工作人員已撿到放在前台。就沖這一點這個景區就值得我再來遊玩。

看評價説2號樓服務不行，其實還好，房間是要遠一些，辦理入住後有人指引，房間面積不大，不過比較乾淨，有個陽台，晾曬衣服也方便，早餐品類不算多，也算夠，行李託運服務很貼心。 不過真的不建議節假日過來，人確實太多，各種擠和排隊，平日看好天氣再來，昨晚大雨無人機表演也取消啦，對假日來説景區的表演和巡遊太少。

衞生乾淨 環境安靜 一家親子游剛好住下，早餐還是在暮山酒店用的。離景區不遠， 走路、 坐車宜可。很方便的。

景區蠻好玩的，住景區裏玩起來更方便，可以免費乘坐接駁車，暮山酒店二號樓在暮山酒店後面挨着，房間還算乾淨，也挺安靜，相比景區內其他酒店的性價比較高。前台韋露服務態度很好，很晚了還主動幫我們叫車

前台小哥哥太讚了，看我們一家出行，幫我們升級了房間，看我們在等車，趕緊幫我們叫擺渡車，為這服務也得來個好評。 早餐還不錯，品種齊全。 房間住着舒服，樓下的燒烤看着不錯。