Ξενοδοχεία με Wifi σε East Java, Indonesia

Surabaya is a lot of fun, and this hotel is fantastic! The service is excellent, even better than some five-star hotels I've stayed at back home. They even helped me with my luggage, which was a nice touch. The staff are friendly, and the rooms are spacious and quite clean for Surabaya standards.

The cleanliness of the duvet in the room needs improvement; there were several blood stains on it. I brought my own four-piece bedding set, originally thinking I wouldn't use it since I was only staying one night. However, my child found multiple dirty spots on the duvet, so I ended up using my own bedding set.

Breakfast are best. The staff (Bu Nia, Pak Andik, the chef, and all others) at breakfast are most friendly and helpful. The service is a top notch.

Room was comfy, clean, and smelled nice when I walked in. Big smart TV, Amenities were all there, nothing missing. There’s a bathtub which you can use to relax while watching tv, and the view from the room was spectacular. Bed was big and comfortable. Staff were friendly and helpful, everything went smoothly. Would definitely stay here again.

Not really satisfied, service could be better. Reached at 4pm (indoesia time) to check in, was asked to wait as the room is not ready. Waited for 10mins which is okay. Card only given 1 - not convenient when we arranged inhouse massage as one of us need to stay in the room with the massuer while my husband went down to pick up another masseur and the room went off pitch black. Breakfast - eggs ran out by 9am, and was told that there will be no more eggs Checkout day, called reception around 10am - request for additional mineral bottle for drinking but was told that we are checking out today and we would need to purchase the bottle. Checkout - was running 5 minutes late, reception already called asking to check out now. Bed and pillows are okay and comfortable to sleep. There’s international plug so you can use if you’re using 3 pin plug. Location is perfect, just across the Tunjungan Plaza but nothing nice to shop. Just boring. Service could be better, but definitely not returning for us.

Room is spacious and clean. Breakfast variety is good. Getting to the room is confusing at the start (lift at hidden area, need to go up, walk across the bridge and take another lift to go up again), LG and level 3 is the same. 2 restaurants on site where the food is quite good. Not walkable to anywhere, quite convenient using grab each time though.

The ambient is good. Service is attentive. Breakfast variety is quite a lot, around 3 main course, 5-6 type of drink, 2-3 food, salads, pastries and cakes. The amenities toilet is as usual. No hair dryer (need to manually request). Bed is the best with view. Water flow toilet is quite slow.

Breakfast is not a buffet as ordered, a bit disappointing because the menu only has fried rice. In general, it's pretty good for that price

The location was perfect for us, as we really enjoy exploring a new city on foot. There are many eateries within walking distance of the hotel, including the famous Tunjungan No. 39 restaurant, as well as major shopping malls like Tunjungan Plaza. The service provided by the staff was also excellent, from the front desk to the cleaning crew and even the security guard. We will definitely come back again.

I had a wonderful experience at the Four Seasons by Sheraton. The location is perfect for tourists — there’s a large shopping mall right next door, making it super convenient for dining and shopping. A lively tourist street is also just a short walk away, so there’s always something to explore. The service was outstanding throughout my stay. The staff were friendly, attentive, and always ready to help. Overall, this hotel offers great comfort, convenience, and hospitality. Highly recommended for anyone visiting the area!