Ξενοδοχεία Romantic σε East Java, Indonesia

The cleanliness of the duvet in the room needs improvement; there were several blood stains on it. I brought my own four-piece bedding set, originally thinking I wouldn't use it since I was only staying one night. However, my child found multiple dirty spots on the duvet, so I ended up using my own bedding set.

Not really satisfied, service could be better. Reached at 4pm (indoesia time) to check in, was asked to wait as the room is not ready. Waited for 10mins which is okay. Card only given 1 - not convenient when we arranged inhouse massage as one of us need to stay in the room with the massuer while my husband went down to pick up another masseur and the room went off pitch black. Breakfast - eggs ran out by 9am, and was told that there will be no more eggs Checkout day, called reception around 10am - request for additional mineral bottle for drinking but was told that we are checking out today and we would need to purchase the bottle. Checkout - was running 5 minutes late, reception already called asking to check out now. Bed and pillows are okay and comfortable to sleep. There’s international plug so you can use if you’re using 3 pin plug. Location is perfect, just across the Tunjungan Plaza but nothing nice to shop. Just boring. Service could be better, but definitely not returning for us.

Breakfast are best. The staff (Bu Nia, Pak Andik, the chef, and all others) at breakfast are most friendly and helpful. The service is a top notch.

Location is second to none, near to Tunjungan Plaza. Service is amazing, I loved the short hair lady with glasses at the recep. She is so warm and friendly. Indigo's staff is also lovely and attentive. Room is really nice. Big bathroom, hot showers. Good quality toilet paper (always a sign if the management cares). You can relax and trust everything works. Pool is big and the water is warm. But the immediate sides of the pool is a bit dirty. The chef here is superb. Their soto soups are out of this world. And almost everything on the breakfast buffet is so good. Except the coffee. That's pretty weak and not showing off true Indonesian coffee. The cocktails here are so good too, great taste and strong as well. Although I didn't like the one with creme de menthe. Heritage tour at 2pm and 4pm. Try to go. It's cool. .

Room is spacious and clean. Breakfast variety is good. Getting to the room is confusing at the start (lift at hidden area, need to go up, walk across the bridge and take another lift to go up again), LG and level 3 is the same. 2 restaurants on site where the food is quite good. Not walkable to anywhere, quite convenient using grab each time though.

This is a great hotel in Surabaya. The rooms are spacious and clean, and the pool and gym are excellent. There's even a basketball court! The breakfast spread is fantastic, and the location is superb, with plenty of restaurants nearby.

This is a good hotel. We stayed from December 13th to 14th, 2025. However, we had a problem with the bathroom drainage not working properly, causing water to overflow onto the room floor. When we complained, the response was poor, and we had to wait a long time to switch rooms. Even the hotel staff who promised to help move our belongings didn't assist wholeheartedly.

I stayed with my wife for a week. The place is not perfect, but nothing to complain about - especially factoring in the price. Our room overlooked the main road and soundproofing wasn’t quite good enough, although Indonesia is full of unnecessarily loud exhausts. We had stunning sunsets almost daily!

The room is nice, clean, comfortable, the service is also good, the staff is friendly

Good location near river and Tunjungan plaza which is a massive mall and loads of places to eat including food courts. Clothing especially from Indonesian stores are good value. Hotel very clean and comfy bed and pillows. Bathroom little small in family room but good to have separate seating area with more space. Breakfast not bad not loads of options but perfectly fine. NB: very very steep hill to get to front entrance which is near impossible for a taxi to climb with a turn as well.