Ξενοδοχεία με spa σε Amman Governorate, Jordan

"Towels and bed sheets was not fresh smil .body wash and shampoo was empty. Water pressure is bad.the bidet was leaking"

"Stayed at this hotel for a 2nd time & the room was not so clean as the 1st room & was more outdated and had a horrible strong smell! Other than that everything else was good, breakfast is decent, we only stayed for the night so didn’t want to spend much! Beddings were clean! The pool is open from 6am till 11pm. However, it’s for women and children till 2pm and men can use till 11pm, no women & children allowed after 2! But it’s full of men at all times, they should’ve had a ladies timings too"

"Comfortable hotel, clean good room .European breakfast type , also there is something from the local kitchen,chef will make you omlet according to your preferences .good staff . Everything was nice . The location didn 't matter much as only two days were in the hotel , before flying home."

"Everything was perfect. The hotel is new and very clean.  The staff are super friendly. Sabreen and Nakaa from the breakfast restaurant, Hossam from the housekeeping and everyone else to be honest is very polite, friendly and always with a nice smile on their faces. They made sure that my stay was pleasant.  I will definitely choose this hotel again when I come back to Amman."

"I was extremely dissatisfied with the hotel. Firstly, no one warned me that renovations were underway. Secondly, you have to make a huge fuss to get through to reception. Only after you ask for a refund and plan to move to another hotel will they offer you a quieter room and stop the renovations!!! 😡 I called reception and asked to change rooms because it was very noisy. I'd been on flights for several days and was planning to finally get some sleep. They promised to check with the receptionist and call me back, but no one ever did. The noise from the renovations was so loud, it was like someone was literally drilling and breaking concrete over your head. I went down to reception and asked for a refund so I could go to the Hilton and relax there. The hotel was required to inform guests about the renovations, but they didn't. They were undergoing a full-scale renovation on a certain floor, and no matter where you were moved, the sounds would reach every room!! Only after I demanded to cancel my reservation and move out of this hotel did they stop the entire renovation process. My refund and cancellation request were REFUSED! They told me to contact the aggregator I booked with. I wrote to trip.com and submitted a cancellation request with a refund, which the hotel itself again happily rejected! I received no compensation or refund from the hotel, and what's more, they didn't bother to apologize in any way. A hotel of this caliber with such disgusting service is simply disgraceful. After the noises of renovation stopped, I went to bed, and then my neighbors' wild adventures began again. It felt like a ******* was located in the room above... As for the furniture, it was quite outdated. It was clean, but it felt as if everything, from the closet to the glass in the bathroom, had been from a bygone era. The only thing I'm grateful for is the girl who greeted me upon check-in. I'm incredibly grateful for her compassion and understanding. If it weren't for her, my entire experience at this hotel would have been extremely negative. It's only because of her that I'm giving the service a 4 instead of a 1!"