Ξενοδοχεία με 2-Star σε Pahang, Malaysia

Lovely staff, but the water dispenser is a ”tall” order. The staff really go out of their way to help. Only problem was the water dispenser. It’s placed on a table, making it tower over me. As a short girl, using the hot water felt a bit like a stunt from a movie 😂 I was terrified of a hot splash to the face! It would be much better if it were placed at a lower, safer height. And also location prefectly in heart of bentong, walking distance to Bukit Do.. everywhere. Nasi Kandar 24h across the street.

Very difficult to answer the phone calling from reception until we need come to hotel to inform them to do housekeeping because morning when we go out time that is no one in reception counter to inform to do room service . The contact person they leave at counter no answer too. Remarks : please buy the cleaning service card and hang on the door so they which room to do housekeeping.

Generally it’s a good hotel, friendly staffs, bright & clean. However, the water pressure is super low, & the towels supplied are kind of dirty with yellow stain

A comfortable stay, comes with complete basic amenities for budget hotels. Location is strategic as its very near to foodcourt, restaurant, and mamak where you can reach all within walking distance. Convenience store also just beside hotel, with quite a lot of RTE food to choose. But the management should really improve on cleaning aspect. Take my room, a standard family room, the floor got quite a lot of dusk, and toilet and bathroom, only floor were cleaned, where as the wall tiles are dirty.

I recently stayed here for a business trip with four colleagues. We booked five separate rooms, choosing this location based on its competitive pricing and convenient location. While the physical property itself is impressive, the management process left a lot to be desired. The Good: Comfort & Space Rooms: The rooms are genuinely clean, neat, and very spacious. For the price point, the value of the actual living space is excellent. Parking: Finding parking was easy and secure, which was a major plus for our group as we had our own vehicles. Location: Perfectly situated for getting around Kuantan efficiently. The Bad: Maintenance & Missing Basics The property feels slightly neglected in terms of upkeep. In my specific room: The shower head holder was loose, making it difficult to use. There were no floor mats provided, which is a basic necessity to avoid tracking water across the room after a shower. The Ugly: Management & Customer Service This is where the experience fell short. The administrative side of this stay was disorganized and stressful: Automated Communication: Their chat system is powered by an AI that provides ”canned” answers. It failed to address any of our specific questions, making communication feel like a dead end. Check-in Delays: We weren't sent the check-in passwords on time. We had to track down a separate person-in-charge just to get access to our rooms late in the day. Pricing Inconsistencies: The documentation stated a RM50 deposit per room, but we were charged RM60. While the amount is small, the inconsistency feels unprofessional and creates a lack of trust. Final Verdict: If you value space and price above all else, this is a solid choice. However, be prepared to fight for your check-in details and deal with a non-responsive service team. I hope management fixes their communication flow and updates their facilities soon.

The hotel must've seen a more glorious past. Service wise, the hotel staffs are responsive. Facilities wise, it is still adequate. Beyond sleep and bath, I doubt there is much else to do in the premise. Safe neighbourhood.

Room size is good but insufficient hanging places for clothes. Enough for single traveler only. Only a wooden pole on wall. Air-con position is blowing directly on the head. Basin is badly cracked. No toiletries only a wall mount soap. Telco reception is sometimes non existent in room. Difficult to surf the internet, very slow and I’m using my own line not WiFi. Customer support at front desk is attentive though but only through monitor phone. No in-person contact.

The room is clean and tidy. The bed is comfortable. Just a small suggestion, if they can provide slipper will be good.

Didn’t take any photo of the room/ hotel because satisfaction was average only. Do our check in half way & the staff went to wash her hand make us wait at the counter. Room got many dust. Advantage: only 3km+ away from Teluk cempedak , price ok

We were initially assigned a room on the upper floor, but since my wife recently broke her left leg, I requested a room on the lower floor. We were able to switch to a downstairs room, and I'm very grateful to the administration for accommodating our request. So far, the room is good, but there's no mini-fridge. It would be great if there was one so we could keep our food and drinks cold and prevent them from spoiling.