Apartments σε Lapland, Finland

We stayed at Pyhalinna and overall found the apartment itself to be decent. The facilities inside the unit were quite complete and convenient. However, the cleanliness was disappointing — the bed sheets were not clean when we arrived. The funny (and slightly frustrating) part was that after we reported it, someone came to do a light cleaning of the room (even though we were previously told mid-stay cleaning required an extra fee), but the sheets still weren’t changed. The property is ski-in/ski-out and located next to the “family slope,” but there are many areas that really need improvement. First of all, for beginners without a car, it takes around 30 minutes to walk down to the base area to rent equipment(experienced can use the shop on the mountain), and the path is quite unsafe. Honestly, this alone almost made me give a one-star review. Secondly, the so-called family slope wasn’t fully open, and the upper section was surprisingly steep — definitely not what we expected for a family-friendly run. Returning the rental equipment was also inconvenient; you must ski all the way to the bottom because the shop on the mountain doesn’t accept returns. After returning our equipment, we were very lucky that the ski patrol officer Markus kindly offered to take us back up the hotel. We really appreciated his help — without him, it would have been another long and difficult walk. There are simply many practical issues that should be improved. I truly hope the resort can learn from more established ski destinations to create a safer and more beginner-friendly experience. The positive interactions with the staff were the main reason we didn’t give this place a one-star rating — they truly made a difference despite the other issues. Really thank you, Coach Joni, Peter, Markus, Joonathan and the other staff I didn’t get your name.

Bad management during check in. I book an Apartment for 2 nights for this stay but I got the room for 1 night each. Staff told me I have to change room tomorrow and check out at 12PM. So that mean first night I stay and tomorrow check out 12PM and wait for a new room. Also, the apartment is very far from reception. Luckily, I have a car. Imagine if I don't have a car, I have to carry big luggage from the apartment to reception to check out and wait for new room later and move my luggage to new room again, how was it? Moreover, when I check out at 12PM staff told me the room will ready for check in around 2 hours. Then came back to check in again for second at 3PM another staff told me the room is not ready yet and policy for the Apartment check in time is 6PM. ***!!! I said I need the room now because this is unacceptable. Then staff told me the room is ready and give me the key card. So, for this situation I waste the time for half day to pack my luggage, move a lot of luggage to my car with a lot of snow, check out, go to reception for check out, wait the new room, wait, wait, wait, and come back to check in and got very bad answer that she told the room is not ready, and go to check in again, move my luggage to new apartment with a lot of snow, and take a rest. VERY BAD!!!!!

The place is absolutely beautiful, only few steps from Ounasvaara Ski Resort. The Chalet was really good and cosy with amazing views from the windows and balcony. Our private Chalet had a second bedroom which we didn’t use as my daughter and myself preferred the first floor. We loved having our own sauna in the bathroom, great addition to relax and we enjoyed it sooo much! Breakfast was excellent with great selection, we loved the waffle maker! Staff were all helpful and pleasant. Location is excellent, not far from the airport, city centre, and Santa Claus Village. Overall, perfect Chalet, we would definitely recommend staying here, we had a great time!

Fuss free stay and breakfast provided in the fridge was satisfactory. Amenities and overall interior are excellent. The cons may be that the lobby doesn’t have common toilet access and the check in time is quite late (though they did notify earlier check in after). I did not know my breakfast was provided in the fridge as it was not in the email confirmation or instructions.

I did not receive any check-in information beforehand so I had to call to get the code for my room, but they did answer very fast so it was not a big deal. The location is quite good and room was clean as well.

The environment here is very good, the boss is also very friendly and enthusiastic❤️, he often helps, the room is very good, it feels like home. Very comfortable. I will definitely stay here next time I have a chance. It provides some food. So don't be afraid

The duplex three-bedroom space is large, and the sunrise and aurora can be seen in the room. The kitchen facilities are very complete, and you can buy all kinds of things nearby kmarket, suitable for the whole family. The front desk has to walk to the hotel, and the service attitude is just like it.

It may be close to Christmas, and the prices of nearby hotels have all turned over. The overall feeling for me to live in general, breakfast in general, the price is expensive. Blinds for curtains, the street lights outside can penetrate, uncomfortable. The only thing that makes me feel good is that there is a good Chinese restaurant in the middle of the 50 meters. The European restaurant is really not used to eating.

The room was very good, but the temperature of the hot tub was a little low. It was very ski-friendly, there was a restaurant downstairs, and the sleep was very good. You can travel with several families

美好的冬季度假小屋，自帶桑拿，有生活所需要的一切設施，開車去大超市和加油站三分鐘，適合洛瓦涅米看完聖誕長者後過來住兩天，周邊動物園和雪上活動應有盡有，絕對是人少景美的好地方，運氣好還有極光。