Ξενοδοχεία με bar σε North Rhine-Westphalia, Germany

The front desk staff were incredibly friendly and always greeted us with a smile. They were very welcoming and helpful. The hotel environment is lovely, situated right by the Rhine River, and has a strong artistic vibe indoors, with art pieces even in the rooms. The Chocolate Museum is right across the street, and there's a bus stop conveniently located outside. While it's a little further from Cologne Central Station, it feels much quieter and less noisy. The rooms are spacious, modern, and soundproof. I would definitely choose this hotel again for my next visit. Highly recommended!

The hotel was clean and tidy, a classic German budget hotel. The front desk service was excellent, and the breakfast was good. Parking was free, and having a supermarket right next to the hotel was very convenient. Definitely a worthwhile choice when visiting Cologne!

Couldn't check in until 2-3 PM because the room wasn't vacated, even though I arrived at 12:30 PM. Everything else was fine though; even without ordering breakfast, a staff member came by in the morning to ask if I needed coffee or tea, which was a very thoughtful touch.

My children wanted to have chocolate on Easter morning.My kids really wanted it, so I asked a male room cleaner for an Easter rabit chocolate, but I don't know the name. After wait a few minutes and then he got me one. he was so kind and thankful, but I couldn't tip him because i didn't have the cash. Please pass this massage on to him. Thank you very much.

The hotel was okay overall. I checked in quite late at night, and there was no staff present for manual check-in, so I had to use the self-service machine. It was very slow, and the machine even had issues. The room was tidy and clean, but there was no bottled water, toothbrush, or toothpaste. The front desk was unstaffed, so the service was a bit lacking.

We stayed at this hotel for two nights, and unfortunately, our experience was quite disappointing. On the first day, the air conditioner in our room was not working. We reported the issue to the reception in the evening, but were told that there were no available rooms. What was more concerning than the problem itself was the indifferent attitude of the reception staff. They showed no empathy, did not apologize, and simply stated that housekeeping had not reported the issue, asking us what they could do. To ensure the issue would be addressed, I personally reminded them again and provided our room number. I’m glad I did, because it later became clear that no record of our complaint had been made. That evening, assuming the issue had been resolved, we returned to our room only to find that the air conditioner was still not working. When we reported it again, we received the same standard response: “There are no available rooms.” It felt repetitive and unhelpful, as if no real effort was being made to resolve the situation. Since it was already late and our last night, we had little choice. Fortunately, a staff member named Fadi from the bar came to assist us. He checked the electrical panel, reset the fuses, and managed to get the air conditioner working. I would like to sincerely thank him for his initiative and helpfulness. Unlike the reception staff, he also proactively suggested a room change if needed. Additionally, as we were leaving the hotel, we met Ms. Derya from the reception. We explained the situation to her, and she kindly apologized for what had happened. I would like to thank her as well for her understanding and professional attitude. In summary, this hotel leaves guests to handle issues on their own unless they happen to encounter a helpful staff member. The experience feels inconsistent and unreliable, which is not what one expects from a hotel stay.

Right next to the train station, the hotel has good soundproofing and the bed in the room with an elevator is very soft. There is a McDonald's and a large parking lot around

The service was tip top from the check-in till the end. The service of Lucas and Hedric was attentive, meticulous and very helpful to my needs. I was exhausted and jet lag due to the trade show business plus it was my first time staying in the city centre. So rhe clean room and warm sincere treatment from the staff brightened me up. I appreciate the lovely loft room view of the city and also the great roof top bar. Thank u.

The room was very clean, and the location couldn’t have been better—just a short walk to downtown, which was super convenient. The only downside was the absence of a refrigerator or minibar, which I would have expected from a 4-star hotel. Other than that, everything was great!

Only stayed for one night, when we attended an event in Cologne. The hotel was so convenient to find. On the S-bahn, it was 1 stop away from the central train station, and about a 5 minute walk from S-bahn stop to hotel. Lovely modern. clean hotel, comfortable bed & pillows, great shower, fluffy towels. Actually better than some European hotels that charge a lot more. I would stay again and would also look for this brand in other cities.