I would like to sincerely thank Mr. Sandeep for his excellent assistance in arranging our travel, and a special appreciation to Mr. Harman, our limo driver, who took great care of us throughout the three days. His dedication, hospitality, and passion for his work were truly commendable.
However, there are a few points I would like to highlight for improvement. During check-in, which was quite late at around 11 p.m., we did not receive the usual Taj hospitality gestures such as a cold towel, welcome drink, or a warm welcoming approach. This may have been an oversight, but I hope the team can ensure such details are well taken care of for future guests, regardless of the check-in time.
The breakfast experience was overall good, with attentive service. That said, the variety and taste of the food could be further enhanced. Similarly, at the Chinese restaurant, while the food was satisfactory, both the flavor and the portion size left room for improvement.
On the positive side, the room was comfortable and well-maintained, meeting our expectations.
Overall, we had a pleasant stay, and with a few refinements, the experience could be even more exceptional in true Taj style.
I stayed there in transit and it was clean and had amenities like water, which was nice.
The breakfast was varied and nutritious, and I was very satisfied.
The hotel is located in a strategic location. I had a late night check-in and it was a bit unwelcoming since the concierge were chilling on the couch until I had to call onto them. I also called for the concierge twice to assist me with baggages but no one answered the phone for 4-5 times, and when answered no one actually came to assist me until I walked down and informed them again. Rooms a bit old but overall okay.
This is what i would call a perfect hotel if i can call one... Nothing was amiss and stay was comfortable beyond our expectations. Be it room, be it staff , be it buffet , be it location...just what anyone can expect. Highly recommended and will definitely stay here again
The first room they gave us was not good - the key card holder fell off - the room had a musty smell and was a corner room - thought is was small in size. So we requested then to change the room - they were kind enough to comply but then we found that all rooms are very small in this hotel - I guess we got swayed by the Marriot name and then realised that this is a low end hotel of the Marriott.
We would rate this as an average hotel
Brilliant clean hotel , breakfast was nice the only problem we had was the swimming pool was out of use
And that was the downfall as was looking forward to relax in the pool
Perfect calm and comfortable staying.
Very pleasant and friendly staff at reception, upgraded level of my room with check-in, many thanx for that gentleman with beautiful eyes).
Smiling Sikhs in red turbans at the entrance is the treasure of that place (I adore Sikhs). Will definitely stay again within next business trip.
Hyatt is the best hotel in Ludhiana. The location is very good. It is adjacent to a Shipping mall and ca n’t adapt to Indian food. You can go to this mall to eat KPF or McDonald ’s. Well, including the security staff at the entrance are polite. We rented a car from the hotel to the airport, and the lobby manager was always with us outside the door until the car came, and we also deliberately brought some bottles of mineral water. sincere gratitude. Will stay at this hotel next time.
The area around the hotel is almost deserted, and shopping is not very convenient. But the service is still good. There is also a restaurant in the hotel that is open until eleven o'clock in the evening. The room is clean, but it is very inconvenient without a car.
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9,4/10
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9,5/10
Amazing
SSinitaChopraOur stay at Four Points by Sheraton Amritsar, Mall Road was outstanding in every way. The service is truly way above expectations — warm, attentive, and consistently professional.
A special mention to Mr. Raghav Mehta and the entire Front Office team for their exceptional care and leadership. The restaurant staff were equally impressive, and the bell boy and security team ensured we felt welcomed and well looked after from the moment we arrived.
The rooms were extremely comfortable, spotlessly clean, and thoughtfully prepared. After a long journey, we had the most refreshing snooze — exactly what we needed. The food was excellent, and the gym facilities were well-maintained and convenient.
An all-round 10/10 experience — we highly recommend this hotel for anyone visiting Amritsar.
GGuest UserNew, modern property close by the airport, stayed here to enjoy the serenity of the surrounding and escape the hectic ”chowks” of amritsar. Beautifully appointed rooms and bathrooms with quality toiletries. Bedding was very comfortable. Service was excellent on all departments, food and breakfast was great
GGuest UserITC Raja Sansi is a wonderful property and our stay was good. The staff was professional and warm. Food was good too!
Access to the room and privacy needs significant improvement.
The ground floor rooms are unable to sit with curtains open. Even with the sheers closed, there is complete.visibility inside.
Further small housekeeping gaps like mini bar not working and not stocked, just one towel in the bathroom despite double occupancy etc were some gaps.
VVk ravendara kumaraI would like to sincerely thank Mr. Sandeep for his excellent assistance in arranging our travel, and a special appreciation to Mr. Harman, our limo driver, who took great care of us throughout the three days. His dedication, hospitality, and passion for his work were truly commendable.
However, there are a few points I would like to highlight for improvement. During check-in, which was quite late at around 11 p.m., we did not receive the usual Taj hospitality gestures such as a cold towel, welcome drink, or a warm welcoming approach. This may have been an oversight, but I hope the team can ensure such details are well taken care of for future guests, regardless of the check-in time.
The breakfast experience was overall good, with attentive service. That said, the variety and taste of the food could be further enhanced. Similarly, at the Chinese restaurant, while the food was satisfactory, both the flavor and the portion size left room for improvement.
On the positive side, the room was comfortable and well-maintained, meeting our expectations.
Overall, we had a pleasant stay, and with a few refinements, the experience could be even more exceptional in true Taj style.
GGuest UserThis is what i would call a perfect hotel if i can call one... Nothing was amiss and stay was comfortable beyond our expectations. Be it room, be it staff , be it buffet , be it location...just what anyone can expect. Highly recommended and will definitely stay here again
GGuest UserThe first room they gave us was not good - the key card holder fell off - the room had a musty smell and was a corner room - thought is was small in size. So we requested then to change the room - they were kind enough to comply but then we found that all rooms are very small in this hotel - I guess we got swayed by the Marriot name and then realised that this is a low end hotel of the Marriott.
We would rate this as an average hotel
羅羅希Very kind and friendly nd helpful staff but at first day I arrived early in the morning at 07:30 Am or 08:00 I think there was a guy Mr. Anuj I asked him is it possible to early check inn he told me that take a seat and wait for 10 minutes and after 10 minutes I was told by Mr.anuj that your room is ready i thought wow but after few minutes Mr.Anuj said I have to pay 1500 more for early check inn then I left the hotel early in the morning and came back for check inn at 16:00 o clock something. But I can understand I came earlier so it’s fine but all the FO staff and room service staff is great as well .
But specifically the lady who clean up my room everyday I forgot to ask her name but she is very good at communicating provide the best service thank you.
GGuest UserStaff is excellent over there.
Only thing to improve is something on the maintenance of property. It's such a beautiful one but still if get better would become a 5 star.
JJasvinder SinghStayed for 5 nights in the deluxe room. The room is well equipped and everything worked as it should. The clean is cleaned daily. At breakfast no egg dishes are available as pure veg only … there are options of fresh fruit, parotha’s, yogurt, dall and rice, cereal and muesli, toast, Tea and juices. Tried a couple of the in-room Italian menu veg and non-veg dishes (it was too hot to have it in their Italian rooftop restaurant) and they were delicious. There are also options of veg and non-veg Indian menu. All cooked fresh. So plenty of choice. There are shops/cinema/eateries within walking distance. Overall it was a good stay.
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