We had a wonderful stay at Hampton Hotel in Cusco. The staff were very friendly and hospitable, making us feel welcome throughout our stay. A special mention to Wilma, who went the extra mile to accommodate our request to change to a room with a queen bed instead of two standard beds—her helpfulness made a big difference.
The rooms are new, clean, and comfortable with fresh bedding, and the breakfast was very good. Overall, an excellent experience and I would highly recommend this hotel for anyone visiting Cusco.
Very good hotel, the guy at the front desk is very helpful and can store luggage, the key is to leave the station of the small train to Machu Picchu very close, only a few minutes walk, breakfast fruit is also a lot
Very good hotel, with a sense of history, good service, beautiful restaurant, with a sense of history, and delicious steak 😋 If I have the opportunity to visit Cusco in the future, I will stay in this hotel again
The room was clean and beautiful and the space was comfortable. The lobby of the hotel is beautiful and personal. Very close to the weapons square, walk slowly for about 10 minutes. The location is excellent, all the attractions in Cusco can be reached on foot. The environment of the hall is elegant, especially the paintings on the wall are very good for the characteristics of Inca culture, but the early morning is too simple. There is a supply of boiling tea in the lobby, which is very convenient.
The bedding is not the soft quilt that the hotel usually uses, but the thick and hard bed cover blanket. Although it is clean but not used to it, it is not particular about the tired travel.
The service was very good and the staff were very friendly, especially the guards, who saw the guests coming in and opened the door.
The hotel does not have an elevator. Trip.com pay attention to communicating with the hotel. The windows of the back room type on the third floor of the old middle are very poorly lit by default. The window written in the selection room does not match the balcony bed stool and the area. After serious argue with the front desk, it was restored to the main room on the second floor.
The hotel is very well located, and the restaurant is unbeatable. I didn't give it a 5/5 because I went for my birthday and wasn't given any gifts, even though I specified them at check-in.
Αυτό το κατάλυμα (Tierra Viva Valle Sagrado Urubamba, Urubamba) βρίσκεται στα βουνά, 15 λεπτά με τα πόδια από: Πολιτιστικό Κέντρο Βινταουάσι και Ποταμός Urubamba. Αυτό το ξενοδοχείο απέχει 2,8 χλμ. από: Πάρκο Πεταλούδων και 5,7 χλμ. από: Σέρρο Αχοχάσα.
Χαρείτε τη θέα από το αίθριο και τον κήπο και κάντε χρήση παροχών, όπως υπηρεσίες concierge. Οι επιπλέον παροχές σε αυτό το ξενοδοχείο περιλαμβάνουν τζάκι στο λόμπι και χώρο για πικνίκ.
Απολαύστε ένα καταπληκτικό γεύμα στο εστιατόριο, το οποίο εξυπηρετεί τους επισκέπτες σε αυτό το κατάλυμα (Tierra Viva Valle Sagrado Urubamba). Ξεδιψάστε με το αγαπημένο σας ποτό στο μπαρ/lounge. Σερβίρεται δωρεάν πρωινό (πλήρες) καθημερινά μεταξύ 6:00 π.μ. - 9:00 π.μ..
Στις σημαντικές παροχές περιλαμβάνονται ένα επιχειρηματικό κέντρο, υπηρεσίες στεγνοκαθαριστηρίου/πλυντηρίων και ρεσεψιόν όλο το 24ωρο. Με επιπλέον χρέωση παρέχεται λεωφορειάκι για μεταφορά από και προς το αεροδρόμιο (διαθέσιμο 24 ώρες το 24ωρο) και στους χώρους μας θα βρείτε επίσης δωρεάν στάθμευση χωρίς παρκαδόρο.
Διαμείνετε σε ένα από τα 36 δωμάτιά μας, τα οποία διαθέτουν τηλεοράσεις με επίπεδη οθόνη. Για τη διασκέδασή σας προσφέρεται τηλεόραση με καλωδιακά κανάλια. Τα μπάνια διαθέτουν μπανιέρες ή ντους και πιστολάκια μαλλιών. Οι παροχές περιλαμβάνουν χρηματοκιβώτια και δωρεάν εμφιαλωμένο νερό. Παρέχεται επίσης οροφοκομία καθημερινά.
The accommodation is in a beautiful place and the Lord is charming, but we had some disadvantages: you forgot to book the transport to go to the station, which was very early, and we also had to remind you several times that he brought us the coat. However, the location and nearby treatment partly compensate for these failures.
Εξαιρετικό
55 κριτικές
9,3/10
Τιμή από
12.784 PKR
ανά διανυκτέρευση
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Εμφάνιση όλων
8.0/10
Very Good
GGuest UserHad two separate bookings with the hotel as I was going to Machu Picchu and staying overnight there. During my first day at this hotel in my first reservation, I was asked to pay for this second booking together. No receipt given but was assured that there will not be any misunderstanding. Was told to pack and leave my things at the reception and check out and re-check in. So not sure why I needed to pay for the second reservation upfront in my first booking (Maybe afraid that I would cancel it as I was really tempted to). As mentioned in my previous post, the amenities are severly lacking, cause of low water supply, the pipes and toilet filling up is very loud and the water flow from the tap is like the picture at night and it was trickling and dripping one of the early mornings when I had a tour. In short, i will not stay here again.
Nn a g iI stayed to climb Machu Picchu. The access was good and the bus stop to Machu Picchu was very close.
The breakfast time was relatively early and I had to get up early, but it was delicious.
Since there is no screen door, it is recommended to be careful not to let insects come in when opening the window, or to look outside without opening.
I was grateful that the restaurant in the series was discounted.
GGuest UserDoesn’t meet Belmond expectations.
1. Food is average, the same we had in a small village, change a chef, not tasty at all.
2. On a breakfast waiters ALWAYS bring fruits and after 5 min asking if I need them. Why on earth I should eat fruits in 5 min? And why do you need it? Quality and variety of breakfast is not nice — all days we had not fresh blueberries. In my home country I have blueberries from Peru and it’s fresher. How it is possible?
3. Welcome is not in Belmond style: no champagne or good chocolate.
4. One day we asked to clean the room before 12, they did, we came and I was sure we are alone in the room. When I was naked I saw a gardener in our private terrace. He also saw me. How it’s possible he entered our terrace when I was in the room????? With no bell and knocking????
5. Alpacas feeding is also trash: all people from hotel come, you will never get nice pictures like on instagram. Why you don’t make it by appointment? We had a lot of experiences with animals in different countries , this one is the worst.
6. Stuff is not well trained, communication is super artificial.
Place is beautiful, but that’s it. Worst Belmond we have been to. Ask Monasterio Belmond about good experience and top notch service.
GGuest UserBelmond Monasterio: The Best Hotel in Cusco, Beyond Any Comparison
Without exaggeration, Belmond Monasterio is the best hotel in Cusco. Even after trying two other higher-priced Belmond properties and the JW Marriott, I still firmly believe this is the ultimate choice.
The beauty of this hotel is beyond words. The elegant public spaces and tranquil gardens create an atmosphere of timeless serenity. The classic, historic walls whisper stories of the past, while the dazzling golden chapel adds a breathtaking sense of grandeur. Every detail is a masterpiece.
Yet, what truly sets Belmond Monasterio apart is its service. The staff are warm, professional, and genuinely caring. Their service attitude is impeccable—perhaps the best in South America. A prime example: when I lost my credit card, they found it and returned it promptly. Compared to the Los Cabos Waldorf (which I mention due to its premium pricing), this hotel’s service is on another level—infinitely more personal, thoughtful, and heartfelt.
I would love to give special recognition to my butler, though unfortunately, I have forgotten his name.
In short, I cannot recommend this hotel enough. Endless love for Belmond Monasterio.
KK TravelsLet me start with the positives, stylish design, exactly like the pics advertised, from entering the hotel to the resting area to the balcony to the room, all very nice.
But you need to be ready for the stairs if you not getting here by car, going out and coming back from the square, especially if you have luggage or backpack, everyone arriving here were out of breath.
The bathroom has odor coming up from the pipe, which is normal for house this old, if you are okay with it.
I was in room 201, sound proof does not exist, can hear car passing, dog barking, guests coming back from partying at night, tourists cheering & leaving hotel for trips at 3:30am, didn’t get much sleep.
Most disappointing thing was hot water, I arrived in the afternoon climbing up the stairs, was hoping to have a quick shower before heading out for dinner, stood in the bathroom waited 5mins for hot water, was told be staff hot water was out they are trying to fix, came back after drinks, still no hot water, was very late so didn’t call staff, tried to have a shower before check out at 7am, hot water was still not available after another good 5mins standing in the shower… sigh
GGuest UserVery good hotel, with a sense of history, good service, beautiful restaurant, with a sense of history, and delicious steak 😋 If I have the opportunity to visit Cusco in the future, I will stay in this hotel again
JJay Kay NocturnalHighly recommended, I’d definitely stay here again
Location is unbeatable: just a 3‑minute walk to Plaza de Armas, perfect for exploring the city on foot.
Rooms are comfortable and clean, with a cosy bed and a heater available at all times. No TV in my room but honestly, with everything nearby, you won’t miss it 😄
Extremely helpful staff, genuinely some of the most supportive I’ve ever encountered. They were incredibly accommodating and even helped me multiple times late at night when Rappi wasn’t working and I needed to order food.
If you have early tours (4:00, 5:00, 6:00 AM), just let them know in advance — they’ll happily prepare your breakfast earlier for you, which I really appreciated.
They also decorated our room exactly as requested, which made our stay even more special.
MMananxi_MXvery good! I didn't take a lot of photos, but I probably told you about it! First of all, I went to Machu Picchu to stay in Hot Water Town for one night. The town was really small, so this hotel looked far from the station. It took only 3 minutes to walk. I got off the train station and walked uphill.
The hotel is four stars, the lobby reception service is very good, there is free hot tea bags for you to drink, there is an elevator with luggage storage service, the room is large, and the bed for two people is almost Queen size.
Room facilities are complete: electric fans, heating, blankets
It is worth mentioning: Wi-Fi is particularly easy to use, the meeting is very smooth; the faucet is large, the bath is very happy!
Watching the river at night to sleep, the white noise of sleep aid
Breakfast was too early to experience, but the hotel staff were very enthusiastic and patient. After returning from Machu Picchu, we rested in the lobby and charged to the train station to return to Ouyutai.
The price is also very affordable, in short, the experience is very good 😘 recommend everyone to come
GGuest UserBesides the location (5mins walk from train and restaurant’s) and quality of the rooms, the reason this is getting a 5 star review from me and my mates was the customer service.
The people working at the hotel - in particular Nathale and William - were absolutely wonderful. Probably the best customer service I’ve ever received (I mean this literally). They went above and beyond to answer all our questions and helped us navigate train suspensions and protests (even offered us showers and a place to rest after climbing Machu Picchu, post check out).
They didn’t just respond to needs, they assessed and identified what would make us more comfortable and they delivered it proactively.
GGuest UserCleaning lady friendly and helpful. Owners who normally run the place out of town. Hotel is about 10 minute walk to town. Most of the road to plaza is paved. I ate at a very good restaurant in plaza. Almost all the restaurants offer excellent views and vegetarian options. The hotel has glorious views from the rooftop where they serve breakfast daily. There is coffee available or hot water 24x7. The area is quite except for cows mooing. Internet excellent. Hot shower excellent. Eggs made to order for breakfast. Google translate needed at hotel + in town. Wish all hotels offered filtered water. This would reduce the daily purchase of plastic bottled water. I enjoyed my stay.
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