The hotel staff were so helpful and friendly. It felt safe with the fingerprint and face recognition. The location is convenient and secured.
The room was clean and spacious, esp for the cost. It is worth it.
Great views from the room and rooftop!
Highly recommend. Will definitely stay there again if ever I’m re visiting Cape Town. 👌🏻👌🏻👌🏻
The hotel is 4 stars, but there's no coffee machine, slippers, or robes in the room. It's in need of renovation in some areas. It would be fine if the price weren't so high. 20,000 rubles a night (for the cheapest room with a road view) is very expensive, in my opinion.
There are no shops or cafes near the hotel (except for the restaurants on site). Getting anywhere requires a taxi (but it's not a problem, the prices are quite reasonable). There's a huge shopping mall nearby.
The breakfasts at the hotel were decent. The hotel also has two swimming pools: one on the ground floor with views of the ocean and Cape Town, and another on the rooftop.
We've stayed in 6/7 hotels and apartments in Cape Town and other towns before, and all of them had welcome drinks (some juice, some wine), some fruit or sweets, and all had coffee machines, but this hotel had none of that.
Another downside is that the whitewash/plaster is peeling off right above the bed. It's not pleasant.
I had to pay a R1050 for the blankets that were not clean but I think it was when we left but it was not told to me when I book that for that I will pay and my wife did get sick so that was not planned for so yes thats very bad I think I was robbed because if it was something that was Brocken or anything then I will understand but everything was okay when I left just the bedding was Duty
The staff at this hotel is absolutely excellent, and has been mostly the same group of friendly, helpful, funny people for the last few years. I stay here every time I come to Cape Town. It's quiet and restful, with a stunning view over the city. The public areas are comfortable and well-suited to reading, drinking coffee, and getting some work done. The only problem is the showers, which can be a little tricky and sometimes don't have hot water.
Ξενοδοχείο κοντά σε Sea Point,Κέιπ ΤάουνΤο 30% των επισκεπτών επιλέγουν αυτήν την περιοχή
GGuest User2026.02.18
Nice hotel with great location. Mojo Market is right next to it and that makes it super convenient for food, drinks and live music most nights. The staff is super friendly, helpful and truly make you feel welcome. The only suggestion would be to let people know there's construction currently happening right next to the hotel which makes it a little noisy. Perhaps the hotel could offer rooms for a cheaper rate for the inconvenience. TVs might need checking as well. I was not able to use mine at all. Overall it was a great stay though. Thank you Mojo! 🫶🏼
Stayed here for a business trip in Cape Town. The room size and facilities were a bit underwhelming for a 4-star hotel, more on par with a budget hotel in China. On the plus side, the power outlets were very convenient, no need for an adapter. However, there were no complimentary toiletries or bottled water. Breakfast was decent, and the hotel's location was quite convenient.
The hostel was adequate but our room had many problems with the running water. When taking a shower the water was weak or shut off entirely and this happened often for multiple days.
Ξενοδοχείο κοντά σε Sea Point,Κέιπ ΤάουνΤο 30% των επισκεπτών επιλέγουν αυτήν την περιοχή
GGuest User2026.04.07
Great hotel with amazing staff!! I was happy to be able to cook for my baby in a studio while still having a fantastic breakfast served! The people there are very kind. The hotel is very clean and well-located!
The environment and equipment are very good, but the service attitude is very blunt, the degree of professionalism is not high, and I am not satisfied with the service
Ξενοδοχείο κοντά σε Green Point,Κέιπ ΤάουνΤο 10% των επισκεπτών επιλέγουν αυτήν την περιοχή
ИИван Кирюшкин2025.10.20
Хороший уютный отель, который позиционирует себя как хостел, но работает на уровне 3-4 звездочного отеля. Номера простенькие, но каждый день убираются, классное оснащение отеля, классные недорогие завтраки
Πολύ καλό
44 κριτικές
8,7/10
Τιμή από
17 $
ανά διανυκτέρευση
Έλεγχος διαθεσιμότητας
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8.6/10
Very Good
WWT88DoubleTree Cape Town - Upper Eastside was a wonderful experience! The hotel was spotless, and the staff were genuinely warm and attentive. From check-in to check-out, everything was smooth and professional. The location was convenient for business meetings, and it’s just a short drive to major attractions.
The room was modern, comfortable, and well-equipped for a productive stay. The amenities, including the gym and restaurant, were excellent. I really appreciated the delicious breakfast and, of course, the signature warm cookie on arrival! Highly recommended for business travelers and anyone looking for quality service and a comfortable stay in Cape Town.
BbibrewdogDisappointing — Not the Taj Experience I Expected
I stayed one night at Taj Cape Town and, having stayed, worked, and studied at other Taj properties worldwide, I left feeling that this hotel does not deliver the signature “Taj” experience.
Location: Excellent — centrally located and convenient for business and sightseeing.
Rooms: Very good. The guest room was well-appointed, comfortable, and met the standard I expect from a five-star property. No complaints on accommodations.
Food & Beverage: Below expectations for a Taj. The breakfast buffet was serviceable but average — acceptable for a quick meal, but nothing memorable in terms of variety, presentation, or quality. The on-site Asian restaurant is extremely small (about five tables) and suffers from poor ventilation: the exhaust does not appear to function adequately, so the space quickly fills with an oily cooking smell that lingers and detracts from the dining experience. The food itself was below the quality I would expect from a Taj-branded restaurant.
Service & Brand Feel: This is where the hotel most noticeably misses the mark. While staff were professional, the overall atmosphere lacked the warm, polished service and attention to detail that distinguishes other Taj properties I have experienced. It felt more like a standard city hotel operating under the Taj name rather than a hotel delivering the full Taj brand promise.
Value: Concerning. The hotel charges approximately INR 2,000 per day for parking — a steep add-on that should be clearly communicated up front and factored into the overall value proposition.
Summary: The location and rooms are strong points, but the average breakfast, a small and poorly ventilated Asian restaurant, and an overall absence of the characteristic Taj hospitality leave this property short of expectations. If you are seeking the classic Taj experience, this particular hotel may not meet that standard.
LLeightonLovely stay at Pepperclub - recommended. We chose to celebrate a big milestone in South Africa to create some very special memories. We toured from Joburg, through Nambiti to Durban and then onto Cape Town, and we booked Pepperclub to have a pampered end to our trip. The location is great, near Bo Kaap, local markets and safe to walk around. We had no problem getting where we needed to go. The hotel is very clean including the communal areas, gym and of course the rooms. However, housekeeping was more 4* - simple requests like extra blankets needed to be chased, and the turndown of the room happened every day but was inconsistent (sometimes the bathroom was cleaned and restocked, sometimes not). Similarly, the service was inconsistent even through the reception/concierge was always well staffed - Godfrey always greeted us enthusiastically, and there was another duty manager that was very diligent and followed-up well. However, when Godfrey was not on shift the welcome was more muted, and the staff on reception weren't exactly warm and not always efficient.
Restaurant staff were always very warm and friendly. Breakfast was great - with good selection of buffet and a la carte options served swiftly. Lunch options were good too, and room service was efficient.
Spa was excellent with very good massages and treatments. The Gym is good, though a little small, and for clarity the pool is not heated (but is beautiful). We didn't get a chance to try the private Odeon cinema, but they only had older movies not the newer ones found at public Odeon cinemas.
Great views of Table Mountain and Lions Head from the rooms. The hotel were able to grant our special requests of early check-in, inter-leading rooms and they dressed the room and provided cake and bubbly to celebrate our anniversary - lovely touches. You won't regret your stay, but you may not be compelled to stay again.
JJason2023Pros
Great location - a short drive to the waterfront and close to Table Mountain, Lions Head and the Botanical Garden where Uber will get you there quickly and for a good price.
Staff were very good
Breakfast was cooked very well and with good quality ingredients and a varied selection. It would be better if they had soft bread rather than the heavier one provided (althouh this could be a more European variety i havent come across before).
The room was homely, as is the whole building (a bit of a British Grade 2 listed building kind of feel).
Nice views over capetown in some rooms and a mountain view from the back.
Room has heating and air con for all seasons.
Cons
As mentioned in a previous review, the room is quite dusty so if you are messing around with plugs behind the bed or tv, it's a challenge not to breathe in the dust.
I think this could be a SA thing rather than the hotel itself but they only provide 1.5l of water which for a week is not enough, even for a solo traveller. You have to pay for any more. I have never come across this in 25 years of travel across 35 countries but again, i know there is a water issue in SA sometimes and I believe the tap water is drinkable (although I wouldn't attempt this as a tourist).
Bathroom towels not replaced - just left to dry which doesn't work particularly well in winter.
The photo of the hotel being near blue water is a little deceptive - obviously it is not near a beach and they don't suggest so but the body of water across the road is a water storage facility (currently empty) so don't expect tropical views. Having said that, if you get a city view room, the sunrise is right in front of you and a perfect time lapse opportunity as the scenery changes dramatically during the sunrise. Stunning experience.
Overall, I would stay again and recommend the hotel which is in a quiet location.
OO.N.AThe Westin, Cape Town, is an old hotel, but it continues to maintain its presence, quality, and some high standard in Cape Town. We stayed here for 8 days, during a friend's 60th birthday celebration event in Cape Town.
We occupied an executive room and were also given access to the executive club on the 19th floor. The room was very nice, with good linen, bed of high standard. That said, we had to lodge a complaint on the hurried nature of how our room was cleaned on our second day of stay. The bed was not made properly, the carpet floor wasn't clean, and the bathroom was half cleaned. It's not good for a 5-star hotel. After complaining, the housekeeper made amends, and the cleaning standard was raised to the highest standard for the duration of our stay.
We also ordered food from room service and half of what we ordered were not brought - they gave us something else, but after waiting for 45 mins for the original order to be brought to us we reluctabtly accepted the wrong order, ate the food and then lodged our complaints later.
The breakfast buffet was alright, but there weren't great selections of cold meats in the cold meat section. They really need to improve on this.
Lastly, the overall service delivery by some of the staff really need serious improvement. Some of the staff in the restaurant are way too loud when talking to each other, and some of them even give out bad unwelcoming and nonchalant attitude/vibe to their customers. It is like they feel that they're doing us, their clients, a favour by serving us. Not good enough for a hotel of this standard, abd some of those staff need to be retrained.
Overall, we enjoyed our stay at The Westin and we will definitely come back there when next we visit Cape Town.
AAnonymous UserThe service was good, the staff was kind, the location was good, and the security was good. However, there were bedbugs near the bed in the accommodation, so I suffered from itching
GGuest UserThe location is excellent, right in the heart of the Old Town, making it very convenient for dining and shopping. Both the front desk and restaurant staff were incredibly friendly and welcoming. The rooms aren't huge, but they are very well-equipped, especially the family rooms that can comfortably accommodate three people – which is quite rare for hotels in Cape Town. Cape Town is incredibly beautiful, and I will definitely be back!
GGuest UserI had to pay a R1050 for the blankets that were not clean but I think it was when we left but it was not told to me when I book that for that I will pay and my wife did get sick so that was not planned for so yes thats very bad I think I was robbed because if it was something that was Brocken or anything then I will understand but everything was okay when I left just the bedding was Duty
DDaay‘sIt was a good stay. Room 906 is nice.
Away from the elevators and a good choice to sleep in.
Kind service and check in and flexible at checkout delay. Love that!
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