Ξενοδοχεία με breakfast σε Heilongjiang, China

First off, I want to praise the hotel staff's service – it was excellent. From the warm welcome at check-in to helping with luggage in the room, the constant smiling service made us feel incredibly welcome and truly showed the hospitality of Northeasterners. 👍 The breakfast was abundant, mainly featuring a wide variety of Chinese dishes like stir-fries and Lanzhou noodles. Western options were relatively fewer. If you opt out of the hotel breakfast, you could also try some snacks at the nearby Hongzhuan morning market, which is affordable, though inconvenient on rainy days. The location is a major plus. Just a short walk away is the Yangtze River, where many people gather in the evenings, playing with water guns. The expansive river view is very relaxing, and there are also many aunts and uncles dancing and singing. The hotel is about a 2-minute walk to the subway station, making it very convenient to get around. In Harbin, if you're traveling in a group, taking a taxi can be more cost-effective. On the downside, the bathroom drain was clogged on the day we checked in. Although it was eventually handled properly, I hope the hotel pays more attention to this issue and manages it better. The complimentary afternoon tea included fruit, milk tea, and some small pastries. It's suitable for an afternoon break, but the quality was just average. The room was clean. The toilet was automatic flushing and came with wet wipes. Complimentary toiletries and disposable compressed face towels were also provided, which was very convenient. The hotel's activity area isn't very large, but overall, if you're looking for convenient transportation, it's a good choice.

## Amenities: The mattress was comfortable, two types of pillows were provided, a smart toilet, a TV with screen-mirroring capabilities, and the internet speed was very fast! The slippers were the thickest and most comfortable I've ever encountered in any hotel. ## Cleanliness: The shower drain wasn't clean and was a bit clogged; I had to deal with it myself while showering. ## Ambiance: I had requested a high floor, but was only given the 7th floor, so my view was ultimately blocked by the tall building directly in front. Additionally, the room was right by the elevator entrance. Luckily, there were no noisy tour groups blocking the elevators that day, so it was relatively quiet. ## Service: Almost non-existent. During check-in, there were two front desk staff. The male staff member was warmly smiling and assisting another group, while the female staff member gave me a cold reception. When I asked about the floor, she simply said my room type wasn't available on the 9th floor. Normally, one would expect something like, ”This room type isn't available on the 9th floor, would you like to consider an upgrade to a different room type on the 9th floor?” She offered no smile and was very curt. After she simply stated my room type wasn't available, I didn't feel like pursuing the conversation further. *Sigh*. ▶ There are self-service drinks in the lobby on the first floor, but the staff didn't inform me. I only found out about them after seeing it online. ▶ Upon check-out, there's supposed to be a farewell gift, but the staff didn't mention it. Long after I had left, I received a message on the Ctrip app saying there was one, meaning I would have had to inquire at the front desk myself. *Ahem*. ▶ I didn't book the hotel's buffet breakfast, but the restaurant allows you to order items à la carte. My companion and I spent 20 yuan and were completely full. (The fried rice was delicious!) ● Overall, in terms of value for money, it's really good! It just falls short on the details. (I wonder if this has anything to do with booking a discounted room? 🤔)

Right from the moment we got out of the car, someone was there to help with our luggage. Xiao Xue at the front desk provided excellent service; she was smiling throughout, spoke softly, and was absolutely charming. The room had a very distinct Russian style, and the layout was quite practical. The breakfast and afternoon tea on the first floor offered a wide variety of options, including both Chinese and Western dishes, along with seasonal fruits. Plus, complimentary cookies and fruit were delivered to our room daily.

I came specifically to check out the Cloud Hotel, and it certainly didn't disappoint. The room facilities are comprehensive, the wet/dry separation in the bathroom is very convenient, and the soundproofing is good too, so I slept really soundly at night. The hotel environment is elegant, and the service is responsive. It's suitable for both leisure travel and business trips, I truly recommend it to everyone. Facilities: Very new, with a gym and restaurant.

Everything was great across the board. The room was clean and pleasant, great shower, big tv, comfy beds. The street with all the fun is around the corner. Great place! Will come back!

The room facilities are top-notch and impeccably clean, which put me at ease. The front desk staff were professional, escorting guests to their rooms and meticulously demonstrating how to use various amenities – truly thoughtful and attentive. Service was prompt whenever called upon, and the parking attendant outside proactively helped with luggage, all with a friendly demeanor. The hotel's afternoon tea was exquisite, and the ambiance was cozy (as pictured). The location is superb, making it very convenient to get around by taxi, subway, or even walk to Central Street. Overall, the hotel genuinely felt like a home away from home. I'll definitely be back.

Honestly, I'm a bit reluctant to give a good review because the Executive Lounge here is just so subpar right now. And the loud noise in the morning was really annoying, though the duty manager did apologize and offered juice, a small gift, and a cute little tiger plushie, so I guess I'll let it go. Maybe it's the off-season, or they're cutting costs and boosting efficiency. But frankly, the Executive Lounge in Shenyang, also in the Northeast, was much better. I hope Harbin can really step up its game.

Приятный новый отель, очень удобная локация рядом с кафе Камелот. Из плюсов ещё то, что есть детские номера с динозаврами и другими героями. Сиденье унитаза с подогревом, очень здорово. Постель чистая, качественная, белоснежная. Из минусов: грязно было в душе, когда открыла воду начала грязь с углов лететь, куски какие то. Олег холодный пол, всё-таки отели с коврами я люблю больше. Очень шумный слив воды, например помыл руки и минут 5 слушаешь как все это течет долго долго по трубам, сначала думала что вода где-то мимо течет. Шампунь, гель для душа самое дешёвое, мыться этим невозможно, поэтому обязательно берите свое. Завтраков нет, видимо будут позже. Персонал очень деловой, разговаривают, как будто ты приехал в их отель бесплатно. Хотелось бы более вежливое общение.

My business trip stay at this hotel completely exceeded my expectations. The environment was quiet and peaceful, the room had great natural light, and the cleanliness was impeccable. The staff were gentle and patient, the facilities were well-maintained, and the internet was stable with no lag. The toiletries were high-quality, and the mattress was just right, ensuring a great night's sleep. There are plenty of dining options nearby, and transportation is convenient. Overall, the service was thoughtful and attentive. Definitely worth rebooking!

This hotel is super close to Wanda Plaza, making it really convenient for dining, entertainment, and shopping. Parking right outside the entrance is a breeze too. The surroundings are lovely, and an evening stroll by the lake is absolutely picturesque. The hotel rooms are carpeted, which really helps with soundproofing, and the bathroom is quite spacious. The hotel even offered a room upgrade, but I was too lazy to repack my things, so I just stuck with my original room. The toiletries provided are excellent, and the large bathtub is definitely a highlight. Even when it's chilly outside, the indoor temperature is perfectly comfortable – unlike some hotels that can get overly warm. This place had the ideal temperature and even came with a humidifier. Oh, and I particularly loved the pillows here; they were so soft and cozy. The breakfast spread was extensive. There were so many items in the room that I didn't really take many photos.