Ξενοδοχεία με breakfast σε Brandenburg, Germany

I am writing to formally document a series of service failures, inconsistencies, and a safety concern experienced during my recent stay at IntercityHotel near the airport in northern Germany. Upon arrival, I encountered unprofessional conduct at reception. Despite the desk being empty, two staff members failed to acknowledge me appropriately, avoided eye contact, and instructed me to wait in a dismissive manner. Although self check-in machines were available, no guidance was offered. I had to identify and request to use them myself, receiving only minimal and inattentive responses. During my stay, I requested a basic item (a box of tissues) from housekeeping, which was never delivered. This reflects a failure to fulfill a simple and reasonable guest request. More concerning was the inconsistency regarding late check-out terms. I had agreed with a morning receptionist (Amy) on a late check-out until 3:00 PM for €35. However, when I reconfirmed this with the night receptionist, I was informed that check-out was only free until 1:00 PM and that each additional hour would cost €50. This contradiction indicates a lack of internal coordination and transparency. As a result, I was compelled to leave earlier than planned. Additionally, my interaction with breakfast/lounge staff was inappropriate and unprofessional. I was met with visible irritation (sighing, dismissive tone), condescending remarks regarding my order, and poor service delivery. The coffee provided was of unacceptable quality (containing grounds and served in a visibly dirty cup). A request for almond milk was handled with reluctance and discourtesy. The final remark, “enjoy your coffee,” was delivered in a sarcastic and unprofessional manner. Importantly, I also encountered a safety issue in the room: I found a piece of broken glass on the floor at the entrance of the bathroom. This represents a clear lapse in cleaning standards and poses a risk of injury, which is unacceptable in any hotel environment. While I acknowledge that the room was otherwise clean and comfortable, with good air conditioning, and that the bathroom facilities and breakfast offering met expected standards, the overall experience was significantly undermined by repeated service failures and the aforementioned safety concern. The pattern of behavior observed suggests deficiencies in staff training, internal communication, quality control, and basic service standards. This falls below what can reasonably be expected from a hotel operating under a recognized brand. I trust this complaint will be taken seriously and reviewed internally to prevent similar experiences for future guests.

Pros: 1. Very close to the airport, which is super convenient for early departures and late arrivals. You can even self-check-in if you arrive in the early hours. 2. The room is spacious, and the bathroom is quite large too, making for a comfortable space. Cons: 1. The room isn't soundproof, so earplugs are a must (and the front desk doesn't provide them). 2. The duvet cover was a bit scratchy. Overall, it's perfectly fine for a short stay, especially if you're dealing with flight schedules.

Super beautiful and sweet room. You have to hear a train rush in the night 2-3, but not really dramatic. The breakfast was almost empty and the coffee machine was not going, but it was possible to make it at the reception because they have a machine there. The lady behind the trees could check in as well as no German. We can't, however, english many certainly. If I book a hotel in DE, I would like a German-speaking person as a contact point for all cases. But € 100 for 2 people with breakfast and parking (10€) very good. Please return

We enjoyed the stay at the hotel very well. Breakfast buffet was very varied, the staff friendly and our room was clean and clean.

It's a very clean and nice place. I camped in a tent and it was very comfortable; it's also a safe place. I hadn't locked the locker where I kept 450 euros and my passport, so for our safety, they took the money and passport from the open locker and returned them to me at the security office.

I had a very satisfying stay at the IntercityHotel Berlin Airport BER Terminal 1+2. The hotel's location is incredibly convenient, right next to the airport. It's a short walk from the terminal, which is perfect for travelers catching early flights or arriving late. The room was clean and tidy, and quite spacious. The twin business room had comfortable beds and excellent soundproofing, ensuring a very quiet night's rest. The facilities were comprehensive, and the overall environment was modern and comfortable. The front desk staff were very friendly and helpful; both check-in and check-out were smooth. The breakfast offered a good variety of options and tasted great. Overall, I was extremely pleased with everything, from the location and room comfort to the service. If I'm ever flying from Berlin Airport again, I'll definitely choose to stay here.

Super... Location Rooms above all the Hotel employees very helpful Thanks again greetings from the gold coast of Zurich 🌿

It was nice to stay here. Good and pleasant hotel. The only thing I was charged twice, one time by trip.com and hotel. So multiply your amount *2 and enjoy your stay)))

The hotel is near to the Airport BER in a region with several hotels and B+B almost on the meadows. Despite this they still charge you for about 30 Euros parking fee per night. The room is clean but tiny and very basic amenities. There is no bottled water or water kettle or tea and coffee at your room. The breakfast is ok but kind of in the lobby. So for this price which insn‘t cheap you can only expect very basic things. The airport transfer by bus costs 3.5 euros and takes about 7 min bus ride. It leaves every half hour in front of the hotel.