Ξενοδοχεία με Breakfast σε Riau Islands, Indonesia

Amazing service with friendly and helpful staff. The hotel overall was a great experience. It’s very conveniently located near Lagoi Plaza—within walking distance to plenty of family-friendly activities (ATV, UTV, Banana boat and otehr water sports). The swimming pool is beautiful and just steps away from the beach, with watersports available right by the shore, which made the stay even more enjoyable. A small downside was that the cups from the basement restaurant weren’t very clean, we feedback to the restaurant and they immediately changed for us. Also, there was a mix-up with my booking date at the front desk—they mentioned it would be updated, but the next day I received a call for checkout even though my stay was for another night. It was quickly resolved though. Highly recommended: That said, overall the hotel is still amazing and the staff are all very helpful. Hotel also provides ferry transfer from BBT ferry terminal, a plus point! (To arrange in advance). Four points by Sheraton is definitely worth staying for the location, facilities, and atmosphere. Our family will definitely be back the next time. NOTE: Do always book ur ferry and hotel together especially during peak season. We got the hotel first & struggled to get the ferry tickets. Highlight: Pls check out their signature cocktail Zalacca, smoky and special snake fruit cocktail (bar restaurant near the beach)

Was given a smoking room while I had requested for a non smoking room in my booking. Had to request for a change of room. Room door was difficult to open despite using two access room cards. Again, had to ask the receptionist to get our room doors settled. So there was some delay before we could really take a rest after a long day. Basic amenities like dental kit, shampoo and body wash were provided. Room was of a pretty decent size. Breakfast was ok and has a Maggie station. It’s just a 5- 10 mins drive to the Batam ferry center.

Excellent hospitality from the very friendly staff. The welcome drink was a lovely touch. Breakfast offered a wide variety of delicious choices. The room was exceptionally clean with a pleasant fragrance that made the stay even more comfortable. Overall, it was a wonderful and enjoyable experience.

My gf and me stayed here for our Batam trip last weekend. When we first entered our non-smoking room, there was a twinge of vape smell lingering in the air. The room was well spaced out with many useful amenities such as furniture, drinking water, kettle, etc. I find the wall shelf by the TV a nice and useful addition. Our TV doesn’t have Netflix but carry some local channels as well as CNA. Although the few electrical sockets in the room are universal adaptors, they feel a bit loose when plugged in. Aircon and bathroom amenities such as water pressure and hot shower all work smoothly. Our window overlooks the immediate neighbourhood and the room is relatively quiet throughout the stay. Sadly, I didn’t use their Wifi so can’t really comment on that. The hotel’s breakfast buffet had limited variety but the quality was good. The hotel is also at a convenient location within walking distance of two big malls, so plenty of food and entertainment! All the staff we encountered in this hotel was super friendly and helpful. We only had one keycard given to us during check-in so when I was accidentally stuck downstairs without a card, the lady at the concierge quickly made me a new one so I could get back to my room. The day after checking out of the hotel, I realised I lost my beloved earpods and whatsapp-ed the hotel in the slim hope of finding it back. Within minutes, I got a message from the concierge, accompanied with a picture of my lost item! I shall definitely return to stay with them again very soon ^^

A really great hotel! The beach was beautiful and uncrowded; since it was off-season, we had the whole beach to ourselves, which was fantastic. The service was also excellent, with staff always greeting us with a smile.

Initially skeptical due to some bad reviews on cleanliness, but I’m so glad I booked! The hotel’s location is perfect close to malls, great food and even alot of massage parlor nearby. The room was comfortable, and everything worked out better than expected. I’ll definitely stay here again on my next trip!

Location very convenient. There are a lot of massage shop nearby with walking distance. There is Circle K just opposite hotel. Grand Batam mall is also just opposite the hotel. Walking distance to A2 food court too. All staff are super friendly. Rooms are very clean. We booked 3 rooms for 5 of us. We all had a good deep sleep at night. Breakfast varieties choice too. Will definitely choose this hotel in future 👍👍

The hotel's location is excellent, right across from Batam's largest shopping mall. The facilities are comprehensive, and the environment is comfortable. The room insulation is great, the bed is very comfortable, and the curtains provide good blackout. The breakfast spread was incredibly rich, and they even offered complimentary laundry service. Overall, it was a fantastic experience. I'll definitely stay here again on my next visit.

Staying in Cassia Bintan was the perfect sanctuary I needed to recharge and getaway from the busy city life. This 'me-time' was exactly what I needed to find my peace again. The hospitality started the moment I arrived—I was greeted by Arya at the counter, who was incredibly helpful and kind. His warm welcome immediately put me at ease as a solo traveller. I truly appreciated the shuttle bus provided by Cassia from the ferry terminal; it felt very safe and organized, which is so important for solo female travellers. The room itself was a dream. I loved the blue colour of the room. This soothing blue wall creates a calm space where I can truly relax. It's spacious and clean. My favourite spot was the well-equipped kitchenette and the nice private balcony; the air felt so clean and fresh, and it was such a serene place for me to sit and do my painting. I love the sea so much, and the serene beach was so therapeutic. The pristine white sand and the shimmering turquoise blue sea were breathtaking. Being able to stroll along the shore every single day while listening to the gentle sea waves was the perfect way to clear my mind. I also loved spending time at Vista—sipping on their refreshing lime juice while soaking in the stunning sea view was pure bliss. The food at Lotus Cafe was delicious, and the staff always greeted me with a warm smile. Having the market 23 nearby was also so convenient for snacks and essentials. If you’re a mum looking for a safe, beautiful, and welcoming place to find some peace by the water, this is it. A heartfelt thank you to Arya and the whole team! Guest from room 3502”

Subject Letter of Appreciation Dear Management, I would like to express my sincere appreciation for the excellent service and hospitality provided during my recent stay at your hotel. The staff were professional and courteous, the room was well maintained, and the overall experience met a high standard of quality and comfort. Your team’s attention to detail and commitment to guest satisfaction are truly commendable. Thank you for a pleasant stay. I look forward to visiting again in the future. Yours sincerely, Haron Hussin