Ξενοδοχεία με 5-Star σε Catalonia, Spain

A short stay for of 2 days was booked with Triip.com for one adult and 2 children under 10, to join us who were booked in a day earlier for three days. Our three day booking was direct with the hotel, half board. The hotel is marked 'adults recommended' and they sure discourage children, by seeking to charge per occupancy rather than simply on a cost per room. The Trip site quite fairly offered the room at the rate for two adults, with children under 12 free, so this is what was paid. Half board was added but at the rate for two adults, which would be greater than the actual hotel rate for one adult and two children, but I was happy to have reserved restaurant secured. Things got messy at check in, the hotel insisting that the room was occupied by three 'persons' as they put it and should therefore be 50% extra, though the room was the same type as the twin we had for two adults. The Hotel also insisted that only breakfast was provided, and tried to argue that the B2B rate from the third party (Trip) was insufficient. I politely pointed out that the discounts provided to third party agents was no concern of the customer, and referred to my booking voucher which clearly stated I had booked a twin room, into which was going 1 adult, two very small children, and that breakfast and dinner was paid for, with the rate for 1 adult being greater than twice the local charge for a child. They were impossible to deal with, and I left the reception angry and upset. I contacted the Trip representative and by that evening it was sorted. Full marks to Trip, zero to the hotel. As for our stay, the hotel is excellent, but with room to improve. Dinner in the Buffet only commences at 8.00, resulting in quite the bunfight if the restaurant is busy. It was on that Thursday, a national holiday, and it was impossible to order wine and beverages after we seated, with a single service person taking orders. We ate our food dry, and finally placed an order for wine and water while eating dessert, some 40 minutes after seating. The same bottleneck occurred the next morning at breakfast, with the four snail paced Nespresso machines totally incapable of dealing with the coffee demands. Worse, all 4 machines overheated and went into 'service mode'. Worse again, these obviously unsuitable barista machines were the only source of hot water for Tea or infusions, but with no seperate hot water dispenser faucet. You had to stand for almost 2 minutes while the machine slowly dispensed through the coffee outlet, a single mug of hot water, to the frustration of the queue behind. This needs sorting, it took ages to get a breakfast beverage every morning, and on the second day I had to return 4 floors to my room and fill my cup from the in room Nespresso maker. I'd advise to bring a travel kettle with you. Otherwise, a fine hotel, but the restaurant problems and discriminatory pricing for children are an issue, so not a hotel for children.

We have not received our deposit back. We checked in late at night after several flights, and the process was quite slow and exhausting. At check-in, we paid an additional €110, which included breakfast for two people and a deposit. However, the deposit has still not been returned. Moreover, the hotel now claims that the payment was only for breakfast, and they have informed us via email that they will not refund the deposit. This contradicts what we were told at reception, where we were assured that the deposit would be returned shortly after check-out. We did not expect such an issue from a hotel of this standard. Unfortunately, as this was the first stop of our journey, it left us with a rather negative impression. The hotel is quite remote. We were told the view would be of the city, but in reality it was of the highway. The pool was closed. The breakfast was good, but it ended up costing us 110 euros (if the don't return a deposit)—which is too expensive.

Our trip just ended, and I can confidently say: this was the worst hotel we've ever booked! I had a bit of a cold on check-in day, so I asked the front desk for a higher, quieter floor to rest and recover. Instead, we were given a room with a window overlooking the parking lot, a strange smell in the bathroom, and the head of the bed facing the toilet. I was really surprised, especially since this was a 'deluxe room' we booked well in advance. What was even more frustrating was that the next morning, while washing up, the drainpipe fell off, and the water flooded the floor. I, feeling feverish, went to the front desk to request a room change, only to be told it couldn't happen until a maintenance person assessed it... they completely ignored our suggestion! The pipe was reinstalled but fell off again the very next day. My family told me, 'You're sick, just focus on resting! Don't argue, don't get angry.' So, they found a way to use a trash can to prop up the constantly falling drainpipe. But we still spent a few days lying in a smelly room (with the window open in freezing weather) until my fever broke and we checked out! And this was during Christmas! Facilities: Poor Service: Bureaucratic, process-driven, pretentious, and a waste of time.

Sin palabras ,se puede mejorar pero estoy muy contento con todo! Es la 5 ves que voy ,cada vez me asignaron habitaciones diferentes y sin comentarios !! De seguro repetiré 🥳🥳

Amazing cathedral view (200 points!)! Spotless room condition. Prompt service (room service, housekeeping). Friendly staff (all staff, including the front desk). If I ever come back to Barcelona, I'll definitely book the same room again. Above all, I'm really grateful to Marco and the other hotel staff for arranging a room with a direct cathedral view. Being in the city center, it's a 10-15 minute walk or less than a 20-minute taxi ride to any famous restaurant or tourist attraction. There's also an eyewear store and the famous churros spot, Xurreria, near the hotel. Plus, there's a large market open late, so it was great to grab some instant noodles!

I absolutely loved this hotel — it’s truly the best hotel in Barcelona! The classic and luxurious theme gives it a special charm. The room size is amazing; although it says 24 sqm, it feels much bigger, especially the bathroom, which is surprisingly spacious compared to other hotels. One very thoughtful detail is that the room includes an adapter converter, which was extremely helpful for us with UK plugs. Another lovely touch is the chocolate they place on the bed every day after housekeeping — such a sweet gesture! The location is perfect, right in the middle between the two most popular tourist areas. The Big Bus stop is also right outside, which makes getting around so easy, especially if you plan to use the hop-on hop-off bus. I definitely recommend this hotel and will absolutely stay here again!

The hotel is quite large and grand, and is often used for business meetings. A 500ML bottle of mineral water in the room costs 8 euros, and not even a bottle of water is given as a gift. It's really stingy. The beautiful swimming pool in the picture belongs to the club next door, and it costs 75 euros per person. I was deceived by the picture. The morning was so-so. I probably won't stay here next time. The transportation is inconvenient.

La piscine était en réparation mais à part ça l’hôtel est incroyable super beau et le personnel est tout aussi incroyable tout est très propre tout était parfait. Merci ☺️

First off, I'd like to commend Ms. Anna at the front desk for her excellent service during check-in. As a Gold member, she went above and beyond to upgrade me to a sea-view room and was very patient in explaining why the hotel's logo wasn't very prominent. However, I must point out the biggest issue with the room: the smell of fresh renovation. The moment I opened the door, there was a noticeable paint smell. After spending an afternoon in the room, my throat started feeling a bit uncomfortable. I reported this to the front desk that evening and asked if they had an air purifier. The front desk sent up a simple scent diffuser, and the room service attendant told us it could only be used for an hour before we had to return it. It was quite frustrating, as the renovation smell was still present after an hour. We ended up having to drink water frequently to soothe our throats. Additionally, since parts of the hotel are currently being renovated, breakfast is served in a temporary area with a rather basic setup, and we had to queue for a table. On a positive note, the sea view in Barcelona is indeed beautiful, and the design aesthetic of the Ritz, along with the bedding and toiletries, are, as always, top-notch.

It's located on the edge of the city center, within walking distance. The stylish, clean building itself gets me excited. I stayed in a junior suite-like room, which was spacious, had just the right amount of air conditioning, and even had a sauna, separate from the bathtub. The refrigerator (minibar) never got cold. The sauna was incredibly comfortable, and I used it every day of my three-night stay. The toilet required some effort to flush, and sometimes it was too weak and didn't flush properly, which was frustrating. The bath had a jacuzzi, and the amenities smelled lovely, which I was very satisfied with. I used the ones I brought with me, but there were also combs and toiletries in the pouch. There was also a scale. The hair dryer was heavy and old, making it very difficult to use. The hotel is a bit old, but considering the grandeur and elegance of the hotel, it didn't bother me. It was clean and comfortable. The bed was also comfortable. On some days, they even provided welcome drinks and chocolates in the room, which I appreciated. Breakfast was in the basement, a bit dim and gloomy, but the selection was plentiful, and the bread in particular was delicious. There were only three side dishes, and I felt the dessert selection could have been a bit more varied (especially considering the high price of breakfast). The hotel staff were all pleasant and helpful, and I was very grateful for their assistance with personal travel issues. I would recommend this hotel to my friends.