Ξενοδοχεία με 5-Star σε Perak, Malaysia

This was my second time staying at this hotel. The hotel is clean, comfortable, and well-maintained. I would especially like to thank the Chinese-speaking front desk staff member, who looked Malay, for her patience and excellent explanation in Chinese. Her service was outstanding, and I truly appreciated her help. I will definitely stay here again whenever I visit Ipoh in the future. Keep up the great work! 😊

The room was much bigger than we expected. The front desk assigned us a family room, even though there were only two of us. It had an open kitchen, a large living room, and two bedrooms. The shower and toilet were in separate rooms, which was great for the wet and dry separation. The hotel felt newly renovated, so everything was very new, though there was a slight smell of formaldehyde – hopefully, they can air it out more. All in all, we felt this hotel was very much worth the price! If I have the chance to visit Ipoh again, I'll definitely stay here.

Our stay at this hotel was absolutely amazing. The hotel and the surrounding are stunning, the staff is super friendly and the facilities could not have been better. Upon our arrival, our rental car had a flat tyre and the staff was so helpful and fixed this for us immediately. As travellers from Europe this is an excellent service which is so helpful when you do not speak the local language to communicate with for instance the people at the garage. Additionally, we received a free upgrade of our hotel room from the lake villa to the garden villa, for two nights in a row. This villa with private pool and garden is stunning. All the caves and the surrounding facilities are so impressive and nature and luxury blends together perfectly. This is a must visit.

The hotel's exterior is new and fresh, and the room is bright and comfortable with a modern, 'cyber' design. The toilet in the bathroom is state-of-the-art, and the in-room electronic system is very convenient to use. The lobby staff were all smiles, attentive, and friendly. The hotel is located near the city center, less than a ten-minute drive away, which is very convenient. For Ipoh, Malaysia, this hotel is definitely a five-star experience. Highly recommended!

The property is run under Tui Blue and operates like a hotel. Very clean so that is a plus for us. The living area is just nice and balcony offers good view of mountains and the housing estates of Ipoh Garden, Bercham. Breakfast was a no fuss affair and efficient. Walk around the property is surprisingly calming. Only problem I had was the hot water in the shower. The knob can be burning hot since it is not premixed. Free drinks in the fridge definitely a nice touch though.

I recently stayed at DoubleTree by Hilton Damai Laut Resort to celebrate a special anniversary, but unfortunately, the experience did not meet my expectations. Upon arriving at 3:00 PM, I had to wait in a very long queue for check-in and only received my room key at approximately 3:40 PM. After entering the room, I noticed that the anniversary decorations I had requested were in place, but the cake, chocolates, and fruit platter that I had paid for were not provided. As this was intended to be a surprise for my husband, it was quite disappointing. What was even more frustrating was that no one informed me that these items were not yet ready. I had to call and follow up myself to check on their status. The cake and other items only arrived more than an hour later, which significantly reduced the excitement and impact of the surprise. I was also surprised to find that the minibar fridge was completely empty, with no canned drinks or refreshments available. Considering the room rate was approximately RM1,200 per night, I expected more than just complimentary bottled water. The room was advertised as having a king-size bed, but it felt smaller than expected. In addition, the dinner buffet pricing for children was quite expensive at RM50 per child. My children are 8 and 10 years old and, like most children their age, they eat only small portions and usually only one or two dishes. The breakfast charges for children were also relatively high, making the overall dining cost difficult to justify for young children. To make matters worse, the cashier accidentally charged my children's dinner twice. Although the duplicate charge was voided, I was informed that the refund process could take between 7 and 14 weeks. This seems like an excessively long waiting period for a billing error made by the hotel. Overall, this stay was disappointing and frustrating. I had expected a smooth and memorable experience for such a special occasion, but several service shortcomings negatively affected our celebration. I hope the management will review these issues and make improvements to enhance the guest experience in the future.

Reasons for the low service rating: 1. Host did not initiate contact with me regarding booking information. I have to send them a message to inquire for a booking that I had already paid for. 2. Host requires a RM200 deposit which my friend who had booked with a different host at the exact same location did not demand. 3. After making the deposit payment in the morning at 10.30am and providing all other information requested, host did not respond to provide any additional information such as unit number and pin code for to retrieve access card. 4. At 5pm when I had finally arrived at the building, I still had not received any form of communication from the host. I had attempted to call their service line (+601157651449) but no one responded to the 6 calls that I had made. 5. At the mailbox area, I had also overheard another visitor that was also facing similar issue where the pin provided to her was not working and that she was also not getting response from the host. 6. Host offered late checkout that I did not need as I was departing early morning the next day. The building is relatively new but the number of lift does not cater to the residents, there are many occasions where we had to skip multiple lift rides as it was overcrowded. The unit itself is clean with basic amenities.

Really amazing stay here, the apartment was like brand new and was very clean. We had lots of space and really like the interior design of the apartment. The hotel itself is a lovely building and has a beautiful rooftop pool. Couldn’t recommend this place enough.

I forgot to take photos but trust me, I think this property is new, so it is very clean, everything looked new, not crowded at all, check in process also very simple, no deposit needed. Room is very cozy and comfortable. You may get confused upon arrival but the security guards are helpful and able to communicate in English. I enjoy staying here very much!

A big thanks to the management for free upgrade to studio suites 😍 We felt at home, the room with all the necessities, fresh airs, complimentary drinks and kacang putih, member price for in room service of the Dome. I especially love the bath, water pressure is strong 👍🏻 It would be even better if lotion is provided 😊